Are you seeing random videos like advertisements on your Hisense TV all of a sudden? Then, it is in store/demo mode. You have to turn off store mode on Hisense TV if you want to access channels or apps normally.
The method to disable demo mode varies for each model of Hisense TV, and I have explained them in this guide.
What is Store Mode on Hisense TV?
Store mode, also called demo or retail mode, is a feature included on Hisense TVs for sales purposes. Hisense TVs will be kept in this mode in retail stores to attract customers by showcasing the picture quality and features.
If you purchase a Hisense TV that is kept for display in a store, they’ll disable it before packing. Sometimes, the storekeepers forget to do that by mistake. Likewise, your Hisense TV might fall into store mode due to any technical glitches or software errors (mostly occur due to corrupted firmware installation). In such a situation, you are supposed to turn off store mode yourself by following the upcoming guidance.
How to Turn Off Store Mode on Hisense Google TV
1. Click on the Profile icon on the Home screen and select the Settings option of your Hisense TV.
2. Choose System → Advanced System, and you’ll see the Store mode option enabled.
3. Change to the Home Mode option and start accessing your Hisense Google TV normally.
How to Disable Store Mode on Hisense VIDAA TV
1. Pick up the remote control of Hisense VIDAA TV and press the Menu button.
2. Scroll down till the end and select the Home Mode option.
3. Select Confirm in the confirmation screen to disable store mode.
How to Turn Off Store Mode on Hisense Roku TV
There is no separate option to disable demo mode on Hisense Roku TV. So, you have to carefully ignore the Set up for store use option during its initial setup. If you have chosen it by mistake, then resetting the TV is the only way to exit store mode. To do so,
1. Locate the Reset button of your Hisense TV at the backside of the unit.
2. Press and hold the button for a few seconds to reset your Hisense TV with Roku OS and turn off demo mode.
3. After this, the TV will turn off and rise up again, displaying the logo and language screen.
4. Select Set up for home use next and begin normal usage.
How to Disable Store Mode on Hisense Android TV
1. Go to the Settings option and select the Device Preferences option by scrolling down.
2. In the next screen, locate the Usage Mode option and select it.
3. You can see the radio button of Store mode or Store mode with video option selected.
4. Change it to Home mode and bring out your Hisense Android TV from retail mode.
Tip: You can use the physical Reset button on the TV unit to perform resetting without the remote and enable home mode, just like on Hisense Roku TV.
How to Turn Off Store Mode on Hisense Xumo TV
1. Take the remote in hand and point it towards your Hisense Xumo TV.
2. Now, press the Home button 3 times and immediately press the number 7 button rapidly. Then, you can use your Hisense Xumo TV in home mode.
How to Disable Demo Mode on Hisense Fire TV
Like Hisense Roku TVs, you don’t have a dedicated option to exit store mode on Hisense Fire TVs too. So, all you have to do is factory reset to enable normal TV usage.
1. Go to Settings → select My Fire TV → Reset to Factory Defaults.
2. Click Reset and disable Hisense Fire TV demo mode.
How to Turn Off Hisense TV Store Mode Without Remote
This section is to help experienced users who unfortunately got their Hisense TV into store mode while the remote control is not working or lost. There are two workaround methods available to disable demo mode on Hisense TV, and they are given below with the method of access.
Use TV Buttons:
If you are using an old model Hisense TV,
1. Locate the TV buttons at the back/side panel.
2. Press the Menu button and launch the on-screen menu.
3. Use the Volume Up+ & Volume Up+ buttons to navigate options & select the Device Preferences/Advanced Systems option on Settings.
4. Select the Demo mode option and change it to Home mode.
Hisense TV Remote App:
If you have the latest model Hisense TV and have paired the RemoteNOW app [App Store] with it prior, then
1. Connect your smartphone to the WIFI network your TV is linked with.
2. Select the Remote icon on the Hisense TV remote app‘s interface and get the virtual remote.
3. Using the navigation keys and the OK button, head to the respective options on Settings and disable store mode on Hisense TV.
Tip: Android mobile users can pair an IR-based remote app from the Play Store immediately and control the Hisense TV to turn off retail mode.
FAQ
If your Hisense TV falls into demo mode while functioning, restart it. Undo its connections and perform a power cycling. Then, connect your Hisense TV back, and it will function normally. If these techniques don’t work out, contact Hisense TV customer support for help.
