The remote control is an essential tool that eases the accessibility of Hisense TV. With the basic function, it also helps access voice assistants and launch apps in seconds. Though built robustly, your Hisense Smart TV remote will not work properly at times. Drained-out batteries, damages & bugs would be the main reasons for the occurrence.
Except for serious physical damage, other factors can be sorted out using proper troubleshooting methods.
Reasons Why Your Hisense TV Remote is Not Working Properly
- Battery issues
- Dirts on remote
- Injuries in remote parts
- Signal obstacles & interference
- Pairing issues
- Temporary issues on Hisense TV
- RemoteNOW app’s accessibility
- Outdated firmware
- Hardware issues on TV
The problems are elaborated on in the upcoming headings, and the necessary solutions are attached for your reference.
Battery Issues
If you ever found out your remote control is not controlling your Hisense TV, then the reason would be the remote batteries 90% of the time. Fixing its discrepancy will bring it to normal condition most of the time.
Solution
Unlock the battery compartment at the backside of your remote control and inspect whether it completely fits into its slot. If not, insert them well and try accessing the remote. Also, make sure the batteries’ positive & negative nodes are placed accordingly with that of the remote’s slot.
When that doesn’t work, then your remote batteries are drained out, and it’s time to replace them. So, get a new pair of batteries that fits your Hisense TV remote. Take out the old batteries and insert these new batteries into your remote.
Suppose you are using a chargeable remote control, and check whether it is on now and has enough battery to control the Hisense TV. If the remote is dead because of a low battery, charge it sufficiently. Your remote will work in most probability now.
If your Hisense TV remote is not working with new batteries, then try the upcoming fix.
Dirts on Remote
If lots of dust accumulates on your Hisense TV, then it won’t work normally. Because, there are chances that some dust particles might be stuck on your remote control’s LED. They might even be blocking the battery or some buttons from working.
Solution
Take a clean microfiber cloth & wipe your remote’s surfaces front and back well. You can also use a pre-moistured electronic wipe for this. Clean your battery compartment & LED chamber and thoroughly inspect for paper or solid particles present there.
If there is something like that, take a thin pin or toothpick and remove it. Then, press all the buttons on your remote control and make sure none of them are stuck. After cleaning properly, insert the batteries and try to access your remote control.
When your remote control doesn’t improve, jump to the next troubleshooting method.
Injuries in Remote Parts
LED light is the most inevitable component of remote control, as it transmits infrared signals to the TV. If it is damaged, then no operation can be done on your Hisense TV with the remote. Breakages in the remote unit & buttons will also affect your Hisense TV remote’s working in a similar way.
Solution
First, check the nooks and corners of the remote for breakage, cracks, or debris on the unit and LED light’s surface. Also, open the camera app on your mobile & bring it close to the LED light. Press any button and check if you can see the purple or pink glow on the smartphone screen through the camera app. If not, you must take it to the electronics repair store and have it serviced.
Sometimes, you’ll notice selected remote buttons like a number button or the power button not working on the Hisense TV remote. Some buttons might even go flat and become unable to be pressed. This happens over time due to continuous usage. To bring up the flat remote button by yourself, slightly open the remote’s interior from the side gap using a slim screwdriver. Push the motherboard upwards and close it tightly. Now, the flat buttons on the remote will become pressable.
If a particular button is not working even after doing this, then it is completely damaged. So, repair it with a professional’s help. If it is a brand new Hisense TV remote, you can claim a warranty for it and get a free repair or replacement within 90 days of purchase.
Signal Obstacles & Interference
The IR remote needs a free path to transmit signals to your Hisense TV. Similarly, if you are using a Bluetooth remote, it will work only within a specified range. Moreover, if other similar electronic devices are present near your Hisense TV, they might interfere with your remote signals. As a result, the Hisense TV remote sensor will not be working.
Solution
Make sure no object is present between the signal path of your remote control while controlling the Hisense TV. Try to access your TV with the remote control at a straight angle and close range, and don’t stay far away from it. This applies to both IR remotes and Bluetooth remotes. IR remote users, make sure you do not cover the LED light while operating the remote.
Most importantly, if you have placed devices such as a microwave oven, generator, or another TV, immediately reposition them to another location to clear remote signal interference. When you connect a soundbar to your Hisense TV, ensure it does not obstruct the TV IR receiver.
If this doesn’t help, you can change the transmission mode of your latest Hisense TV remote. If your remote is not working in the IR mode, press & hold the Menu button for 10 seconds and change to Bluetooth mode. The same method applies to vice versa. Any of these practices will work out and make your Hisense TV remote operate as usual.
Pairing Issues
Due to some minor unexpected errors, your remote control will unpair from your Hisense TV. As a result, you won’t be able to access it and control the TV. You can confirm this when your Hisense TV remote is not working & displays a red light or blue light in its LED.
Solution
If your remote control is unpaired, you can reset it, pair it again with Hisense TV, and use it like before. Though the remote reset and re-pairing process takes just a few minutes, it varies for each Hisense TV remote model.
The following table will help you reset Hisense TV remotes of different models and pair them.
| Remote Model | Reset Procedure | Pairing Procedure |
|---|---|---|
| Regular Hisense TV remotes | Remove batteries → hold the Power button for 5 seconds | Reinsert batteries & operate the remote |
| Hisense Fire TV Basic remote | Unplug TV → press the Left, Menu & Back buttons for 20 seconds → remove batteries → Wait for a while | Reconnect & turn on the TV → insert batteries back → press the Home button |
| Hisense Fire TV Voice remote | Unplug TV → press the Left & Menu buttons for 10 seconds | Reconnect TV → press the Home button |
| Hisense Roku TV Enhanced Voice remote | Unplug the TV & reconnect after 10 minutes → press the Pairing button | Click the Pairing button when the green light flashes |
| Hisense Xumo TV (Basic & Voice remote) | Hold the Left & Volume Up buttons till seeing a green light → press the 9,8,4 buttons | Basic remote: press the Home button Voice remote: click the Settings (Cogwheel) button → select ‘Pair your remote to your TV’ on-screen. |
Temporary issues on Hisense TV
After going through a detailed analysis of your Hisense TV remote control, you should also turn your attention towards your TV after a stage if there is nothing mischievous with the former. Sometimes, there will be momentary issues on your Hisense TV, which is why it is not responding to its remote control. So, clearing the problems on the TV will resolve the issue of the Hisense TV remote not working.
Solution
The best way to fix short-lived issues is restarting the Hisense TV. Since you won’t be able to do it from Settings due to the lack of remote control, you can use the Power button to reboot.
Find the single physical button or the dedicated Power button at the rear, side, or underneath the TV unit. Hold it for 5 seconds while your TV is on, and it will begin restarting. Moreover, a simple on & off of your Hisense TV will work as a restart. When the TV is turned on, press any button on your remote and see if it responds to it.
If your Hisense TV remote does not work properly even after restarting, it might be affected by cache and bugs. To wipe out those temporary bugs and clear the cache on your Hisense TV, perform a soft reset. To do so, undo your Hisense TV connections and stay idle for 15 minutes. After that, connect the TV back to the socket and turn it on. You can expect your remote control to work with your Hisense TV after this power cycling.
RemoteNOW App’s Accessibility
This is one of the important factors to look into when your Hisense VIDAA TV remote is not working. If you have enabled access to the RemoteNOW app on your Hisense VIDAA TV, it will interrupt the commands of your physical remote control. Thus, it can’t control your TV like it always does.
Solution
If the Hisense TV remote app‘s accessibility feature is enabled, you have to turn it off to activate the physical remote control. So, launch the RemoteNOW app and open its virtual remote interface.
Using the buttons available there, launch TV Settings and navigate to the Accessibility option. You’ll see the RemoteNOW app feature enabled. Disable it and any similar features. Upon doing this, your Hisense TV remote will be back on track.
Outdated Firmware
If your Hisense TV has been using old firmware for a long time without updating to the latest version, issues like the remote not working will arise over time. Hisense Xumo TVs are an exemption in this since they update the software themselves when the internet is available.
Solution
Updating your Hisense TV software will bring a solution for this issue and make it work with its remote control. But the problem is you have to reach the Settings option to update firmware, which is easier to do only with a remote. However, you have to use the RemoteNOW app as the virtual remote in this scenario.
If you have already paired this app with your Hisense TV, that’s fine. Otherwise, download RemoteNOW on your smartphone [Play Store | App Store] and connect to the WiFi network to which your Hisense TV is linked. Click Select → Hisense TV name → enter TV code & finish pairing. After that, click on the Remote icon on the app’s Home. Using the navigation keys & the OK button, go to the respective options and update the firmware of your respective Hisense TV.
After the firmware is upgraded to the latest version, reset your remote control and re-pair it with the Hisense TV. Now, both the devices will work great together.
If the software is in the current version, then it should be corrupted and causing trouble. In such a situation, you can factory reset your Hisense TV using the TV Reset button and sort out the errors. Otherwise, you have to reach out to the customer support team for help.
Hardware Issues on TV
If you are unable to troubleshoot your Hisense TV remote not working issue after all these steps, then we can conclude that the TV has any sort of physical damage to the motherboard or the IR receiver, using which it receives the signal from the TV. These are beyond our troubleshooting wits.
Solution
All you have to do is contact the customer support of Hisense TV through phonecall (+1 (888) 935-8880), email ([email protected]), or other options available on the support page. Explain your issue to them, and they’ll send assistance to examine your TV and the remote control.
If your remote or TV needs a service, they’ll take it to the service station or provide you with instructions to send it over there. If there is an authorized Hisense TV service center located near your place, you can also contact them for help.
Suppose the remote control is the culprit, get a new remote control from the nearest showroom or online shopping platforms for better. It is better to try universal remotes that are way more cheaper than original Hisense TV remotes.
Ways to Prevent Remote Issues from Happening
- Inspect the batteries regularly and replace them before they drain out
- Maintain sufficient charge on the remote control
- Clean your Hisense TV remote regularly
- Do not handle the remote carelessly and drop it regularly
- Wrap your Hisense TV remote in a polythene cover to prevent spilling of water and buttons from getting injured
- Avoid keeping unnecessary electronics around and placing heavy objects in between the TV & remote’s path.
- Update your Hisense TV and clear cache files regularly
- Ensure soft handling while shuffling the place or cleaning your Hisense TV to prevent hardware damages that cause the remote not working issues
FAQ
No, it is not possible with an original Hisense TV remote that is exclusive to a particular OS. However, a universal remote can control all the Hisense TV models.
