Are you wondering why my Hisense TV is not picking up channels? There may be an issue with cable/satellite service or errors with the TV software. You can easily rectify the problem by identifying the issue behind it and following the right practice.
Hisense TV Not Picking Up Channels – Probable Reasons and Fixes
The following factors might have restricted the loading of live TV channels on your Hisense Smart TV.
- Weak Signal
- Problems In Connection/Positioning
- Wrong Input Selection
- Expired Cable/Satellite Subscription
- Temporary Factors
- Outdated/Problematic TV Firmware
- Hardware Impairments on Hisense TV
These factors are elaborated to have a clear understanding of the issue, along with the necessary troubleshooting measures to clear it up.
Weak Signal
A weak signal is the predominant reason why Hisense TV does not pick up channels. This will happen due to issues from your cable/satellite provider’s end or natural factors.
Solution
First, you must check the signal strength of your satellite/cable connection. To do so, navigate to your Hisense Smart TV Settings and select Channels. Then, click on the Antenna/Cable option. You can see the connection status and signal strength there. It will be indicated either by percentage or diagonal barcode.
If the signal strength is too low and not sufficient to pick up channels on your Hisense TV, contact your cable/satellite service provider. Report your issues to them clearly and interact with them. They’ll send you assistance to fix the problem or guide you in doing it yourself.
Also, in times of rough weather with thundery rains or strong winds, the cable/satellite service will generally be cut down or interrupted due to technical difficulties in passing signals. In such cases, you can’t blame your provider as there is nothing to do from their side. All you can do is wait until the weather conditions are normal.
Problems In Connection/Positioning
Whenever you face channel loading failure, it is important to check the connection of your cable, set-top box, or antenna connection for your Hisense TV and confirm if this basic is proper. When it is not right in any way, then you can’t expect TV watching.
Solution
Switch off your Hisense TV and turn it backside. Check whether the antenna or cable wire is tightly affixed to the ANT/Cable IN TV port. Inspect the cords and straighten them if they have a corkscrew. Ensure there is no breakage, rupture, or insulation damage. Likewise, check your Hisense TV port and make sure they are in good condition. Suppose there is damage to the antenna/cable wire or the TV port; repair it, and you can proceed to watch TV only after this.
Antenna users mainly check whether the antenna is fixed at the correct angle and the right location where it will receive the correct signal. If not, adjust the angle and reposition the antenna near the window or rooftop, whichever is suitable.
By doing so, your Hisense TV will surely start picking up channels.
Wrong Input Selection
After making an antenna/cable connection, it is mandatory to scan and select the right input source on Hisense TV to enjoy live channel streaming. You might have forgotten to do this if your Hisense TV is not picking up channels. If you are a set-top box user, there is a high chance of selecting the wrong input source after connecting it to Hisense TV.
Solution
Take a look at the backside and note in which input port you have connected the set-top box. Then, press the Input/Source button on the remote control and make sure the same HDMI port is selected. Antenna/cable users also check whether the significant port is selected as the video source. If not, select the appropriate input source, and the TV channels will load on your Hisense TV.
Sometimes, you must rescan for live channels on your Hisense TV after antenna/cable connection. The following table will provide the method to scan antenna channels on different Hisense TV models.
| TV OS | Procedure to Scan Channels |
|---|---|
| Hisense VIDAA TV | Go to Settings → Channels → Tuner Mode → choose Antenna → Auto Scan |
| Hisense Xumo TV | Settings → Antenna and inputs → Antenna → Scan for channels → Continue → change input to Antenna |
| Hisense Android TV | Settings → Channel → Channels → Channel Scan |
| Hisense Fire TV | Settings → Live TV → Channel Scan → Advanced Options → Digital & Analog → Next |
| Hisense Roku TV | Press the Live TV tile from the channel grid on the Home screen |
| Hisense Google TV | Settings → Channel & Input → Channels → Channel Scan → choose Region → select Scan Automatically. Then, choose Antenna as Tuner Mode → Digital & Analog as Channel type → Search |
Expired Cable/Satellite Subscription
This is an important factor that goes unnoticed whenever complaints about Hisense TV not picking up channels arise. When you forget to note the validity of your cable/satellite service plan, you might exceed it and tend to face such issues.
Solution
Check whether your cable/satellite plan is active right now. You can look for the plan validity time on the receipt, mail, or SMS you received from your provider after subscribing last time. If the providers are from your locality, you can directly contact them to check this. If your plan expires, you have to activate it by paying the sum of the plan you wish. After activating the cable/antenna subscription, you can scan for channels and continue TV streaming.
Temporary Factors
If all the technical aspects are right and there’s no flaw from the user side, it means there are actually no issues with your Hisense TV and cable/antenna connection. Some short-term issues have taken place, but they aren’t a big matter of concern.
Solution
Restart your Hisense TV once. If needed, undo its connections, including the cable/antenna wire, and perform a soft reset. By doing so, the bugs, glitches, and other miscellaneous agents will be eradicated from the Hisense TV. After a while, make the connections again and perform channel scanning. Now, you can get back all the channels you like on your Hisense TV.
Outdated/Problematic TV Firmware
The proper functioning of the TV’s features depends majorly on the TV’s software. If something is messed up, then issues such as channel loading failure will definitely occur on Hisense TV.
Solution
Go to the Settings of your Hisense TV and check its software version. If it is not running the latest version and a new update is available, upgrade your Hisense TV software immediately. Software updation will clear up unwanted bugs, revive corrupted software, and potentially sort out most of the TV’s issues.
In case you have an issue loading the channel even after updating, then factory reset your Hisense TV. Because your TV is struggling with glut cache and malware attacks. After the reset, your Hisense Smart TV will be fresh with no issues, and it will definitely pick up live channels for you.
An issue on Hisense TV’s Aerial Port
Even if you face the issue after resetting your device, you must check the TV’s aerial port. This is because, all the channels that are received by your antenna will be transmitted to your Hisense TV via the aerial port. So, if there are any malfunctions, your Hisense TV won’t display the received channels.
Solution
Initially, you have to check the aerial connection on another TV. If you have any secondary television with you, connect the aerial cable to the other TV’s aerial port and check if it fetching and displaying channels. If it does, then there’s an issue with your aerial port. As a remedy, you must take your Hisense TV to the nearby repair shop or claim the warranty and fix the port.
Hardware Impairments on Hisense TV
When all your troubleshooting wits fail to fix the channel pickup issue on Hisense TV, then we can conclude that its sensitive hardware components are damaged. So, you have to take this issue to an authentic person who can fix this problem.
Solution
The issue of Hisense TV not picking up channels occurs if the mainboard in which the tuner is placed is damaged. So, replacing or repairing it is the best solution. Since this can’t be done by yourself, take your Hisense TV to your nearby Hisense authorized store. Inform them about your problem, and they’ll look into it and repair your TV for good. If you are eligible to claim the Hisense TV warranty, you can get this repair for free.
In case you want to contact your Hisense TV customer support before stepping into a repair store, dial 1-888-935-8880 or email service@[email protected]. The support team will make the necessary arrangements to inspect your TV or take it to their service center. After repair, your Hisense TV will pick up live channels hassle-free and keep you entertained non-stop.
Ways to Prevent Hisense TV Not Picking Up Channels Issue
- Check whether the antenna/cable connection is fine and keep the cords damage-free.
- Always place the antenna in the right location & angle to prevent channel loading errors.
- Restart the TV once and check whether the right input is selected before coming to a conclusion about this problem.
- Keep track of your cable/satellite subscription and renew it on time.
- Make sure to keep your Hisense TV cache-free with the latest firmware running on it.
- Handle your Hisense TV with care to prevent hardware impairments.
FAQ
Disconnect the cable/antenna cord from the Hisense TV and reconnect it once again. Then, perform a channel scan, and your Hisense TV will now pick up all the channels.
