How to Fix Hisense TV Keeps Turning Off

Hisense TVs turning off frequently is a common issue among users, often caused by faulty cables or minor software issues. It is not a serious issue and can be rectified easily with simple solutions. Before finding solutions, you must be aware of the causes of this issue.

• Loose Connection
• Cord/Outlet Damages
• Stuck Remote Button
• TV Overheat
• Active Sleep Timer
• Unstable Power Supply
• Temporary Bugs/Other Factors
• Memory Overload
• Issues With Connected Devices
• Software-related Issues
• Hardware Damages

These issues are elaborated in detail, along with the solutions to fix that particular problem.

Loose Connection

Most users face the problem of the Hisense TV keeps on turning off due to loose contact between the TV and the power socket. It is common for the TV cord to get loosened from the power outlet in the course of time.

Solution

All you have to do is push the TV power cord to make it attach tightly to the power outlet. You can also remove the cord once and connect it to the power socket again.

Cord/Outlet Damages

If the connections are done right and your Hisense TV is still turned off every 5 seconds, then the power cord may be damaged. If it is fine, then there might be issues with the power outlet you have affixed your Hisense TV with.

Solution

Undo the Hisense TV’s connection and thoroughly inspect the power cord. Shake the pins and make sure they are not jerking. Also, check for any wire breakage or strong bending. Such problems occur due to the age of the wire or external factors like animal bites & human mishandling. If any such problem exists, immediately change the power cord of your Hisense TV by taking it to an authorized service center nearby.

The power outlet should not have any dust or other particles stuck into it. So, turn off its switch and take a slim wooden stick. Clean it carefully without damaging it. If it didn’t work after cleaning, check whether it is receiving a proper electric supply using an indicator. If not, repair the socket with a trained electrician’s help. Until then, connect your Hisense TV to another socket and continue watching TV.

Stuck Remote Button

As a rare instance, your Hisense TV remote’s Power button might have stuck after a long press. So, when you bring it near the TV to change the channel or adjust the volume, the Power button starts functioning and turns off your TV while running well.

Solution

Remove the batteries on your Hisense TV remote. Then, press all the buttons and make sure none of them are stuck, especially the Power button. If it is stuck, release it by pressing it or pulling it upwards using your little finger’s tip. You can also use a pen or a sharp clip. Now, you can put back the batteries, but your Hisense TV won’t turn off.

If the button is completely jammed inwards or damaged, keep it aside and use the Hisense TV remote app to access the TV until you repair the remote or buy a new piece.

TV Overheat

The right ambiance and controlled screening time are essential for your Hisense TV to perform optimally. This is one of the underrated factors that users look at. Problems like Hisense TV keeps turning off also arise due to overheating.

Solution

Turn off your Hisense TV and rest it for about 20 minutes or more. If possible, remove the connections and power cycle it. Take healthy gaps while watching TV and avoid keeping it running non-stop.

Look around the area you have placed your Hisense TV. If it is surrounded by lots of electronics, move some of them to other places. If you have connected more external devices, remove the currently unused ones.

It is compulsory not to keep a microwave oven & generator near your Hisense TV or in direct contact with sunlight. Your TV’s location should have proper airflow, and you should also keep fans or coolers to cool it down. Also, clean your Hisense TV every week to avoid heat issues and malfunctions caused by accumulated dust.

Active Sleep Timer

This is a crazy reason but definitely a possible one. Maybe you could have enabled the sleep timer on your Hisense TV to save power or control screen time. But now, you have forgotten it and are worried about your Hisense TV turning off after running for some time. If it’s enabled, you can see your Hisense TV will turn off for every 30 seconds.

Solution

Go to the Settings option on your respective Hisense TV model. Select the Sleep timer option and see if it is displaying a certain time. Then, think about your TV’s turn-off time and see whether it coincides with the displayed time. If yes, then turn off the sleep timer, and you can start watching TV without a time limit.

The method to turn off the sleep timer on each model of Hisense TV is as follows.

TV Model	Procedure
Hisense Roku TV	Settings → System → Timer → Sleep Timer → Turn Off
Hisense Android TV	Settings → More Settings → Timer → Select Off
Hisense VIDAA TV	Settings → System → Timer Settings → Sleep Timer → Click Off
Hisense Google TV	Settings → System → Power & Energy → Sleep Timer → Choose Off
Hisense Xumo TV	Menu → Clock icon → Timer option → Select Off
Hisense Fire TV	Click remote’s Settings button → Menu button → Sleep Timer → Turn Off

Note – Also, turn off Energy saver mode on your Hisense TV if it is enabled.

Unstable Power Supply

An unstable power supply will turn on and turn off your Hisense TV immediately, and it will happen repeatedly. This is something serious to look into because such happenings will affect your TV’s lifespan and cause serious internal parts damage.

Solution

See whether other devices like the refrigerator, lights, and fans are also staying on & off. If so, contact an electrician and deal with power fluctuations immediately. If the other devices are working fine, inspect the power outlet. Take your TV to another room and check if it is working there well. If there isn’t any change, keep your Hisense TV off until the power supply turns normal, and never run the TV in this situation,

Temporary Bugs/Other Factors

Sometimes, the issue is not as big as we imagine. Maybe there is just a short-lived bug or glitch that is making your Hisense TV turn off unexpectedly. In this case, there is nothing much to worry about.

Solution

A simple restart will clear up the bugs and any problematic agents on your Hisense TV. You can reach Settings and select the Restart option to reboot your Hisense TV. However, Hisense VIDAA & Xumo TVs don’t have a dedicated option for restarting.

So, you can just turn their power cord switch off and turn it on again for rectification. The same method applies to the other Hisense TV models. Power cycling can also be done.

Memory Overload

We never pay attention to our TV’s storage as we do to our mobile phone & PC. However, low storage space on Hisense TV will make it struggle to function and bring up problems like the Hisense TV turning off by itself while running.

You can recognize it when the TV’s response becomes slow, automatically closes apps while working, and lags unnecessarily. Mostly, your Hisense TV will keep turning off while watching Netflix, YouTube, Prime Video, or other streaming services. Unfortunately, this reason won’t fit Hisense Xumo TV models.

Solution

Go through the apps list on your Hisense TV and locate the apps that aren’t necessary or rarely used. Without hesitation, delete those apps on your Hisense TV and save space. If you have saved any personal files in your TV’s file manager, immediately transfer them to a USB drive and delete them. Cache data also holds a considerable amount of storage space on your Hisense TV. So, head to Settings and clear the cache on your Hisense TV to create ample space.

If you don’t want to retain anything on your TV and all you want is to get it out of the turn-off loop, factory reset your Hisense TV. This will delete anything additional and bring it back to the state it was in when bought, without memory congestion.

Issues With Connected Devices

This one is an important notice for anyone who’s using a streaming device or stick connected to the Hisense TV. Because maybe this external device is having issues, and that’s causing this turn-off disorder.

Solution

Keep an eye on the streaming stick or device and check whether it is attached to the Hisense TV in the right way. If you are using a converter, inspect that, too. If there is anything mischievous, repair or replace it. You can better continue normal streaming until the problems with this external device are sorted out. A sleep timer set on the streaming device will turn off your Hisense TV anyway. So, check this and disable the option.

Damaged Power Strips

Power strips are the blocks of electrical sockets that are used to connect multiple electronic devices powered by a single outlet. These strips are mostly used as an extension tool to connect devices that are far away. Also, it comes with surge protectors, which protect your electronic devices from voltage spikes. However, even a minimum power fluctuation on the power surge can make your Hisense TV to turn off.

Solution

As a remedy, you must disconnect your Hisense TV from the power strips and connect it to the wall outlet. After this, check whether your Hisense TV is turning on or not. If your TV turns on, then the issue is within the power strip. After this, you can turn on and access your Hisense TV without the power strip for a limited period. On the other hand, it is recommended you purchase a fine-quality power strip from Amazon and connect it to your Hisense TV for safety purposes.

Software-related Issues

If you have gone through the above troubleshooting method, yet you aren’t out of the issue, then the problem is definitely with the software of your Hisense TV. Using Hisense TV without updating on a regular basis will attract unwanted cache, bugs, and even harmful malware. Hence, they will start reacting by showing issues like consistent turn-off.

Solution

Updating the Hisense TV software might help in this situation. It is mandatory for every user as it will help the TV rectify any firmware-related issues by itself. To do so, hover over the Settings option and click on the Update Now/System Update option according to your TV model. There is a high chance that your Hisense TV will work fine after updating.

Hardware Damages

Till now, you have checked for the problematic factor outside and on-screen of your Hisense TV. However, the actual issue can lie in its interior parts, too. In any situation, you could have damaged the TV’s delicate internal parts by dropping it down or hitting it accidentally. Spilling liquid items will cause the moisture to stay inside and lead to corrosion and damage to motherboards.

Otherwise, small insects could have entered the unit via the small gaps and spoiled your TV parts. Any of these reasons could have resulted in Hisense TV being turned off by itself.

Solution

Hardware damages should be handled only by experts, and normal users have nothing to do with them. If you try to repair them yourself, you may sort the boards or make any unrepairable damages.

What you have to do is contact the customer support team of Hisense TV and explain your issues to them. Then, act according to their instructions. Mostly, they’ll offer you DIY fixes or ask you to pack the TV for repair. If you have an authorized service center nearby, you can also contact them regarding this issue.

Preventive Measures

• Keep your Hisense TV in a ventilated area and connect cords properly.
• Regularly clean your TV & socket, and ensure keeping them damage-free.
• Avoid the TV contact with water.
• Limit binge-watching and file storage.
• Connect limited devices to the Hisense TV at a time.
• Clear cache on Hisense TV every now and then.
• Handle the TV with care, and don’t hurt it externally.

FAQ