How to Fix Black Screen Issue on Hisense TV

Hisense TV showing a black screen is a threatening issue in most cases, and some refer to it as Hisense TV’s black screen of death (BSOD). This problem mainly occurs due to damages, power fluctuations, errors on the user side, and software glitches. You can rectify it yourself with simple solutions. If it fails to rectify the issue, you can contact the support team.

Black Screen on Hisense TV – Possible Reasons and Solutions

The following are the general reasons for the black screen to appear on your Hisense TV.

• No or low power supply
• Loose cables
• App or channel buffering
• Temporary bugs
• External damage to the screen
• Wrong input selection
• TV overheating
• Low brightness
• Issues on the connected device
• Software/hardware damages

Here, we have elaborated on all these issues with the necessary solution to fix the issue.

App or Channel Buffering

In most instances, the cable/satellite service on the Hisense TV might have failed to pick up channels, or the streaming app didn’t load its content. Without checking this, users may conclude their Hisense TV is having a black screen issue.

Solution

First, try performing some basic functions like turning up the volume on your Hisense TV. If the TV responds to this, then it is not a black screen issue, and the actual problem is with the content you want to stream. Switch between channels and see if anything works. If none of its channels load, contact your cable/satellite service provider to rectify the problem and continue TV watching.

When you experience this problem while accessing any streaming app, try to exit it. If it turns out successful, then clear up the internet issues or check your platform subscription to continue streaming.

Loose Cables/Low Power Supply

When your TV’s cord is not connected well to the power outlet, your Hisense TV will keep turning off or won’t even boot up properly, giving you a black screen. Likewise, any damage to the power cord or receiving an underwhelmed or complete zero power supply will restrict your Hisense TV’s working.

Solution

Push the Hisense TV’s power cord into the socket until its pins completely get into it. For confirmation, remove the cord from the power outlet and reinsert it tightly. This will prevent loose contact from occurring, and your Hisense TV will turn on without just showing a black screen.

Inspect the TV wire keenly and check whether there is any sort of damage due to corrosion, twisting, pressure, or melting. If you find something, immediately get it repaired or replace the cord with a new one. Because if you use your TV with such a faulty cable, you may get an electric shock.

Look into the power socket, too. Make sure it is not damaged and is transferring current properly. You can check whether it is working using an indicator. If dust or other particles are accumulated on its apertures, remove them immediately. Also, make sure your home is receiving the right power supply.

When the socket is not working, repair it with the help of an electrician. Until you do that, connect and use your Hisense TV to another power socket that’s working fine. If there are power fluctuations, you should not use your TV until this issue is sorted out. Otherwise, your TV’s life will be at risk.

Temporary Bugs

Sometimes, momentary issues will happen on your Hisense TV due to bugs, glitches, and other problematic factors. However, these problems are not serious threats and won’t last for a long time.

Solution

Just turn off your Hisense TV and remove its power cord from the electric supply. Keep it as it is for about 5 minutes and make the connection again. Once you can boot up your Hisense TV again, it will display the brand logo and work fine most of the time after this power cycling.

External Damage to the Screen

Damaged or cracked screens will cause your Hisense TV to display a black screen but it emits sound sometimes. If there are injuries to the sensitive parts of the TV board, like the inverter board, your Hisense TV blinks red light while having a black screen.

Solution

Turn on the lights in your room and carefully go through your TV screen completely. Check if there are any cracks, circular wound spots, or blotches. Sometimes, you may also see a vertical line on your Hisense TV in red color, which is also a result of damage caused by hitting or dropping down.

If there is no screen damage but the Hisense TV is flashing a red light, the backlight is the culprit. To confirm this, bring a flashlight near your Hisense while keeping it turned on. When the light reflects, the backlight is fine, and there is some other reason for this issue. If you see dim images, it’s time to repair the backlight of your Hisense TV.

In both scenarios, you should have a professional to help you repair your Hisense TV. So, contact an authorized service center and take it to the service. If your TV has an active warranty, you can claim the backlight replacement but not the screen damage if it has occurred because of human error.

Wrong Input Selection

This may sound funny, yet it is a mistake that is happening on the users’ side. If you are using satellite/cable service, you will get its channels upon turning on only if you have selected its respective input port. If you have chosen the wrong input port with no device connected, a blank screen will appear.

Solution

Pick up your remote control and click the Input/Source button. When the on-screen options pop up, select the right port and change the input of your Hisense TV.

Also, check if the cable is strongly attached to the TV’s port so that it can detect the connection properly. Technically, the same can be tried if you have connected to a streaming device/gaming console and see a black screen when changing the input.

TV Overheating

Hisense TV will heat up if used for a prolonged time without resting at regular intervals. As a result, your Hisense TV will turn off by itself or start showing different kinds of issues like the black picture screen.

Solution

Turn off your Hisense TV after running for some time. Touch the unit and check whether it has started letting out heat regularly while binge-watching. Resume watching TV after resting it for at least 15 minutes.

Low Brightness

This is one of the unnoticed factors users fail to consider whenever they get a black screen on Hisense TV with sound. You might have reduced the brightness while watching TV at night. So, when you power up the TV in the morning or bright light, nothing on the screen will be easily visible.

Solution

Go closer to the Hisense TV and observe the screen. If you can see the Home screen or any channel running, then pick up the remote control. Click the Settings button and get the TV Settings on-screen. It is tough to access the TV in this situation, but turn off lights and close the windows while doing so. Reach the Picture Settings option and select Brightness. Now, use the right navigation button on your remote and increase the brightness level of the Hisense TV screen.

Issues on Connected Device

If you are watching TV by connecting any streaming device and you get a black screen issue, there is a chance that the input device is having the problem, not the Hisense TV.

Solution

First, disconnect your streaming device or stick, such as Apple TV, Firestick, or Roku, from your Hisense TV. Now, boot up your Hisense TV and check if you can access it normally. If yes, inspect the streaming device’s unit for any impairments and get it repaired. Otherwise, connect the device to the Hisense TV properly. Also, try changing the input port to which you are affixing it because the particular port might be defaced.

Software/Hardware Damages

There is serious damage to the TV’s unit or its internal parts if any of the DIY troubleshooting measures help to reset the Hisense TV black screen issue. If not, the TV firmware is corrupted, or some other software-related issues have occurred.

Solution

Undo your TV connection and look at all the nooks and corners of your Hisense TV. Focus underneath your TV and see if there is any sort of split or breakage. When you find something like that, dial 1-888-935-8880 and reach Hisense TV customer support. Report your issue, and they’ll send you their servicemen to help you out. Suppose there is no unit damage, then the picture tube is damaged, and you have to contact the support team anyway.

If you think something is wrong with the software, try resetting your Hisense TV and eliminate the malware to bring back the colorful screen. In this scenario, use the Reset button on the back of Hisense TV. Press and hold it until the screen lights up. If there is no response, you can take your TV to the nearest Hisense authorized service point.

Preventive Measures to Avoid Black Screen Issue

• Always make the Hisense TV connection properly with cords/sockets in good condition.
• Regularly clean the power outlet to which you have connected the TV.
• Handle your Hisense TV delicately while cleaning or changing its place.
• Never hit your Hisense TV screen, and avoid touching it with hard hands.
• Don’t let your TV run non-stop.
• Always check the condition of the streaming device and your input selection.

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