Like any other electronics, Hisense TVs are also prone to issues and damage while working. What’s concerning is the charge for repairing the TV and restoring its normalcy. The average cost for repairing a Hisense TV ranges between $100 & $400, and it is subjective to the model and type of damage. However, Hisense offers a warranty for all its TV models for a certain period of time. The TV service is done by claiming a warranty is absolutely free.
Hisense TV warranty applies to damages to the display, audio system, and serious software & power-related issues. It is even possible to get a free TV replacement under warranty cover within the first 30 days of purchase.
In this article, you can learn top to bottom about Hisense TV’s warranty and how to claim it in detail.
Warranty Policy of Hisense TVs
1. Hisense offers its Televisions a limited warranty for a period of 1 to 4 years.
| TV Type | Warranty Period |
|---|---|
| Hisense 50-inch TV (LCD/LED) | 1 year |
| Hisense TV larger than 50-inch (LCD/LED) | 2 years |
| Hisense UDH 4K TV | 4 years |
2. Any TV part that is replaced under warranty gets a 90-day warranty or takes over the original warranty time of that product.
3. You can also increase your Hisense TV’s limited warranty time for an extra 3 years by purchasing an extended warranty.
4. A comprehensive warranty that extends the Hisense TV’s warranty for 3 to 4 years is available for TVs manufactured in certain years in selected regions.
Essential Preparation to Claim Warranty for Hisense Smart TVs
- You have to register your Hisense TV to claim a warranty for it online or through Mail-in methods. You need the following for online registration of the Hisense TV warranty:
- Warranty card that came along with the TV when purchased
- Your Hisense TV’s purchase receipt/invoice, with the purchase date & place mentioned in it
- Model number and Serial number of Hisense TV
Click here to learn how to register your Hisense TV online instantly. If you choose the traditional Mail-in method, fill out the form that came along with the TV during purchase and post it to the given address.
Procedure to Claim Warranty for Hisense TVs
Like other TV brands, Hisense doesn’t make the warranty-claiming process complicated. After registering, you can contact the Hisense Customer Support team and inform them that you want a TV service or replacement. If your TV satisfies the terms of the warranty, you can easily claim it.
There are multiple ways available to contact the Hisense support team, such as by phone, email, and support page. In the following table, you can get the contact details of Hisense TV customer support (USA) to claim a warranty.
| Option | Details |
|---|---|
| Phone Call | 1-888-935-8880 (contact between 9 to 9 on weekdays & 9 to 6 on weekends) |
| service@[email protected] | |
| Online Support Page | www.hisense-usa.com |
1. After claiming the warranty for your Hisense TV, you’ll be offered an onsite service depending on the issues.
2. Otherwise, you’ll be instructed to pack your TV and send it to their address for repair/replacement.
3. If possible, the customer support team will reach you and take your TV to their place by themselves.
Note – If you have purchased your Hisense Smart TV from a showroom, contact the retailer and share your need to get the TV serviced under warranty. They’ll take over this task and get everything done for you.
How to Extend the Warranty of Hisense TVs
If you prefer to avail yourself of an extra duration from your regular warranty, you can get an extended warranty for your Hisense TV and get a total of 5 years of warranty time. It keeps you on the safer side because it covers accidental damages and also provides in-home service and priority in the service lineup, which a regular warrant doesn’t.
You can follow the steps below to extend your Hisense TV warranty.
1. Head to the Warranty Extension webpage [www.hisense-usa.com/extended-service-plan] of Hisense and select TV as the product.
2. Now, enter your Hisense TV model and its price while purchasing. Click Enter to proceed.
3. Select a period for your warranty extension from the available options and enter the required details.
4. Then, upload the pictures of the Hisense TV serial number and purchase receipt.
5. Finally, complete payment using your credit card or bank account details. You’ll receive the extended warranty card through email.
Coverages & Non-Coverages in Hisense TV’s Limited Warranty
Not every issue on Hisense TVs can be claimed under warranty, and there are a few restrictions. I’ve mentioned them in the following headings.
Things Covered Under Warranty
- Any impairments happened during the installation & delivery of the TV by authorized servicemen.
- Failure of internal parts without any influence from external force.
- Damages caused by natural calamities.
- Software corruption, which occurred due to bugs and malware attacks.
Things Not Covered Under Warranty
- Breach of usage instructions mentioned in the user manual.
- Using the TV in a commercial and unsuitable environment.
- Repairing the TV using unauthorized service people.
- Replacing the TV parts with third-party products.
- Human-made damages are caused by dropping or hitting the TV set and spilling water.
- Fading or erosion of the external coating, especially due to regular usage.
- Impairments occurred due to power and voltage fluctuations.
- Labor charges for your Hisense TV repair.
Is It Possible to Transfer the Hisense TV Warranty?
Definitely yes! If you are going to sell your Hisense TV to someone else, you can hand over the warranty authority to the respective person. Here’s how to do it.
1. Contact the customer service team of Hisense and inform them that you want to transfer your TV warranty.
2. Provide them with details about you and the new owner’s name, along with the date of transfer, serial number, and your Hisense TV model number.
3. They’ll email you the warranty transfer form. Complete filling it out and send it back to them along with the TV purchase proof copy.
4. After processing, your warranty transfer request will be approved, and the new owner will have the warranty in their name after the mentioned date.
For Your Information! Transferring a warranty is possible only if the Hisense TV’s standard warranty is active. Also, warranty transfers can be made for a particular Hisense TV only once within the same country.
FAQ
If your Hisense TV is not eligible for a warranty, then you can repair it at your own expense.
Yes. You are eligible to claim a warranty for the remote control that comes along with Hisense TVs within 90 days of purchase.
You can check the warranty card to learn the complete details.
In order to check whether the standard or extended warranty of your Hisense TV is valid and what its expiration date is, select the Support/Warranty section on the official website and provide the TV serial/model number, whichever is asked.
