The Hisense brand always receives appreciation for the after-sales support they offer to customers. The best thing is you can return a Hisense TV if it has any damage or its performance is not satisfactory. As a reimbursement, they’ll offer a new TV as a replacement or the TV’s price as a refund. Not just for damage, you can even return your Hisense TV and get a refund if you have a change of mind and would like to buy another model.
However, there are certain policies, deadlines, and procedures for returning a Hisense TV after purchase. If you bought your Hisense TV in a retail store, they’ll completely assist you in this process. But if you bought it online, you have to check all the conditions and apply for a return yourself.
If you don’t know how to return your Hisense TV and get a replacement/refund, stick to the guidance in this article and proceed.
Return & Refund Policy of Hisense TV
The condition for returning Hisense TV and requesting a refund or a new TV set as a replacement is the same. I have given them in the following listing.
- Once you decide to return your Hisense TV, you have to apply it within 14 days of purchase. Otherwise, the money-back guarantee will expire, and you can’t claim a return or replacement.
- After return approval, you have to send your Hisense TV back within the next 14 days without fail.
- If there is damage to the Hisense TV or any accessory, you should initiate a refund or exchange on the same day of delivery.
- The returned TV should be in its original condition, with no trace of wear and tear.
- If you are returning a Hisense Laser TV, you have to pay 10% of its original cost as a restocking fee.
- If you return the Hisense TV by yourself without acceptance from Hisense authorities, then you can’t get the refund amount or replacement product.
- You have to wait for 2 days for Hisense professionals to inspect the TV and update you about a refund or exchange.
- The whole Hisense TV return procedure may last for 30 days maximum. If it is approved, you will get a refund within 3-10 days. You will receive the amount through the same payment gateway you used to make your Hisense TV purchase.
- Hisense is not responsible for the loss of personal data stored on the TV or for any items you accidentally include in the TV package.
Necessities to Return Hisense TV
- You have to send your Hisense TV for return only in the original package in which you received it.
- When giving back your Hisense TV, you should also return all the documents, such as purchase receipts, warranty cards, papers, gift coupons, and provided accessories.
- Remove the account details you have entered while setting up and reset your Hisense TV without fail while returning it.
How to Request for Hisense TV Return
After you have fully gone through your Hisense TV return policy and completed the prerequisites, you can begin the returning process in two ways.
- You can contact Hisense TV customer support straightforwardly to process your return soon. Explain to the representatives why you want to return your Hisense TV and inform them whether you need a replacement or a refund.
- Phone number: +1 (888) 935-8880
- Email address: [email protected]
- Otherwise, visit this website: shophisense.com/returns-exchanges/ and select the Log In option. Then, sign in to your Hisense account and click on View Order. Select View Order and choose your Hisense TV from Items Ordered. Select Request Return and select the reason for returning your Hisense TV. You will receive an email regarding the return request and an update about what to do next.
FAQ
Your Hisense TV return request might be turned down if the return policy regulations are not followed or the TV’s damage doesn’t comply with the warranty conditions of Hisense TVs.
No, you will have to pay a 5% service charge if you cancel your Hisense TV order prior if the model doesn’t have free cancellation.
