If you are following my blog regularly, then you know I cover different technical problems that occur on Hisense TV occasionally and provide the necessary guidance to sort them out yourself as much as possible. Now, I’m back with a unique problematic scenario, and that is the Hisense TV menu keeps popping up every now & then without the user operating it.
By chance, if you face this issue, carefully check whether you are able to access the option on your Hisense TV or just if commercial videos are running and related ads are appearing as pop-ups. Because the demo mode might be activated, you’ll get rid of these annoying popups by turning the demo mode off on your Hisense TV from Settings.
If your Hisense TV is in Home mode already, then the problem is occurring for some other reason, which I have pointed out in the upcoming section.
Hisense TV Menu Keeps Popping Up – Probable Reasons & Remedy
- Menu Button Stuck on Remote
- Short-Lived Issues on Hisense TV
- Presence of Problematic App
- TV Controlled By Other Sources
- Buggy Hisense TV Software
- Main Board Failure
The above-mentioned factors are analyzed well, and solutions for them are provided in the upcoming headings.
Menu Button Stuck on Remote
If the menu keeps popping up, you should turn your attention to the Hisense TV remote control. 90% of the reason for this issue is that the remote’s Menu button is stuck. The problem will not be resolved until you release the stuck button. If the button is fine, then a different error should have occurred on the remote, and you have to rectify it by troubleshooting.
Solutions: Release Stuck Menu Button, Reset Remote Control
Release Stuck Menu Button:
Take your Hisense TV remote control in hand and carefully observe the Menu button. If it looks hardened or stuck, turn the remote to its backside and remove the battery slot cover. Take out the batteries, and the menu popping-up issue will stop by now.
Now, you have to repair the stuck Menu button to access your Hisense TV using the remote control normally without any issues. Press the button repeatedly to loosen it. If it is stuck, take a small pin or paperclip and try to bring out the button. Suppose it is not coming out, then take a screwdriver and remove the screws within the battery compartment. Then, carefully lift the casing, and the remote circuit board will show up. Now, locate the Menu button and fit it well into its slot. After ensuring free movement of the button, check if it is soldered perfectly. Now, assemble the remote properly and insert the batteries back. Now, try to access your TV with the remote, and you won’t see the menu popping up like before.
Suppose the Menu button of your Hisense TV is not even stuck; check out the following troubleshooting.
Reset Remote Control:
Like your Hisense TV, its remote control will also accumulate some bugs or temporary problematic agents upon usage over time. These factors bring up various issues, like remote unresponsiveness and malfunctioning, like the buttons working automatically. Resetting your Hisense TV remote will help you remedy the Menu popup problem.
For the basic model Hisense TV remotes, removing & reinserting the batteries will do the thing. However, the method to reset varies for advanced voice-controlled remotes according to the OS version they belong to. So, refer to the following link to learn the remote reset procedure for your Hisense TV model: How to reset the Hisense TV remote control.
If you are not able to fix the Menu popping issue even after a remote reset, then your remote control is fine, so you have to consider other factors.
Short-Lived Issues on Hisense TV
If remote control is not the culprit, then the problem should be in your Hisense TV for sure. In the attempt to fix it, you don’t have to think much at the start. Some short-lived issues occurs because of corrupted bugs or glitches. You can easily clear them up within a few minutes by implementing the upcoming troubleshooting practices.
Solutions: Restart & Power Cycle Hisense TV
Restart Hisense TV:
If you are able to manage the menu popup, reach the Settings menu and select the Restart/System Restart option to perform your Hisense TV restart. If it is tough, you can better long-press the physical Power button to restart your Hisense TV. The Hisense TV Power button is located in the bottom center, right corner, or near the IR sensor on the base. Turning off the TV socket switch and turning it on again is also restarting technically. When your Hisense TV turns on, it will most likely be normal.
If the menu continues to pop up again, proceed to soft reset your Hisense TV by power cycling the connection.
Power Cycle Hisense TV:
Go near the socket to which you have connected your Hisense TV. Turn off the switch and remove the TV cord from the socket. Keep the TV as it is for about 20 minutes without operating. The mischievous factors causing repeated menu popups will be mostly wiped out upon doing so. After that, make the connection again and turn on your Hisense TV to check if everything is fine now.
Presence of Problematic App
Apps on your Hisense TV can also influence problems, like repeated menu popups. If you ask in what way, let me explain that to you. Some apps without strong encryption and firewalls can be easy prey for malware attacks and accumulation of troublesome bugs. If any of these things happen, the app will start showing errors and will also start affecting TV performance. Moreover, if you have such problematic apps on your Hisense TV for a long time, it can bring up more severe problems.
Solution: Uninstall the Recent/Sideloaded App
Navigate to the Apps section of your Hisense TV by managing the interrupting popup somehow. Scroll through the complete list and find out which app is problematic. The main focus should be on the recently installed app, after which you get this issue. Gaming and the lowest-rated apps would cause such problems, and not the apps of renowned streaming services. Importantly, check the sideloaded apps on your Hisense TV, which are the major catalysts. Then, delete the app on your Hisense TV that you think has brought the popup problem. It is better to uninstall all the sideloaded apps as they are not safe, can turn faulty anytime, and give headaches in multiple ways.
TV Controlled By Other Sources
If any of the above scenarios don’t apply to you and the Hisense menu keeps popping up even now, then you might be tricked. Yes! Maybe someone around you is clicking on the Menu button in the alternative remote you have for your Hisense TV or on the connected Hisense TV remote app. Otherwise, the Menu button on any device connected to your Hisense TV is stuck and causes continuous popups.
Solutions: Inspect Remote Alternatives Around & Connected External Devices
Inspect Remote Alternatives Around:
Check your surroundings and see if any mischievous friend of yours is operating the Hisense TV replacement remote or remote app. Tell them to stop, and your issue will be sorted out. Otherwise, the button stuck error might happen just like on the original remote. Find it out and remove the remote batteries to stop the menu popup immediately. Later, you can fix the button by releasing it and accessing the internal compartment of the remote. Next, you should also check whether the Home or any other button on the Hisense TV remote app is accidentally pressed while your mobile is in the pocket. This is a rare scenario, but the chances are not completely zero.
Check Connected External Devices:
Suppose you have any HDMI device, like gaming console connected to your Hisense TV that have buttons on the unit to access their own interface, then it could be stuck and causing options popup on the screen. So, check the external device immediately and disconnect it from the TV.
Buggy Hisense TV Software
If there is no interference from external devices and the basic troubleshooting methods don’t work out, there should be some major issues on your Hisense TV. If you are lucky enough, the problem will be on the software side. There is nothing more to worry about if there is justย outdated firmwareย or an accumulation ofย glut cache. Even if it is a bit beyond that, you can fix it for the cost of your saved TV data.
Solutions: Clear Cache, Update, or Reset Hisense TV
Clear Cache & Update Your Hisense TV:
Tackle the popup menu on your Hisense TV and hover to the Settings menu. Then, reach the Apps settings and clear the cache data of Hisense TV. After cache deletion, restart your Hisense TV, and you will see it back to normal condition.
If there is no improvement, access your Hisense TV Settings again to check the software version and whether a new update is available. If yes, then update your Hisense TV without a second thought. Until now, your Hisense TV has been spamming with popping-up menus because of the outdated software and the troublesome agents it has attracted over time. After updating, reboot/power cycle your Hisense TV to check whether the problem has come to an end.
Reset Hisense TV:
You can try this troubleshooting method only as a last resort if all the above troubleshooting methods fail. In fact, it is the only option left to rectify the Hisense TV menu popping-up issue by yourself. As the software has become completely problematic, you have to factory reset your Hisense TV to save it. Do it by selecting the Factory Reset Everything or Reset to Factory Defaults option on Settings. You can also use the Reset button/pinhole on your Hisense TV unit to do so. Upon resetting, all the saved data and settings customizations will be wiped out, including the factors troubling your TV usage and annoying menu popups.
By chance, if you are still having the menu popup issue, then your Hisense TV’s condition is beyond DIY troubleshooting methods.
Main Board Failure
So far, you could have tried everything to fix the menu popping-up issue, and it is evident the problem is not in the software. The hardware components must be turned faulty, and mostly, it would be the main board. Either there should be some sortage, connection issue, or a complete impairment. You could do nothing about such happenings, and you have to reach out to professionals to resolve it.
Solution: Repair the TV
Take your TV to a Hisense-authorized service center near your place. Report your problem to the repairmen over there and tell them what else you have done to fix it so far. Otherwise, contact the Hisense TV support team [Phone number: +1 (888) 935-8880, Email address: [email protected]]. They’ll send you representatives or guide you in bringing your TV to their place. The professionals will analyze the main board and do the necessary repair service to fix it.
If it can’t be repaired, they’ll contact you and ask for your consent to replace the mainboard. They’ll inform you of the required compensation and proceed with the process after you agree. The mainboard replacement costs between $200 – $450. You can claim a warranty for your Hisense TV if it is active to get the service done for free or low cost. After the service, your Hisense TV will not have the menu popping up cent percent.
How to Prevent Hisense TV Menu From Popping Up
- Keep your remote and its buttons in optimal working condition.
- Avoid installing apps on Hisense TV that are not natively compatible by sideloading. Even if you are installing an official app from the native app store, check its rating and credibility.
- Make sure your Hisense TV is not controlled by any backup remote or remote alternate to avoid confusion.
- Regularly update your Hisense TV and clear your cache.
- Keep the Hisense TV safe without contact with water or direct sunlight. Handle with care while cleaning your Hisense TV, and never drop it.
FAQ
HDMI menu on Hisense TV shows up consistently because the HDMI connection is not made firmly. So, disconnect the cable once and connect it again well to get rid of the popup.
