Are you shocked to see your Hisense TV keep going to the Home screen all of a sudden? Don’t Worry! This is not such a serious issue to the most extent. It mainly occurs because of temporary problems, cache data, and old firmware on Hisense TV. You can try some troubleshooting methods yourself and resolve it at once.
Reasons Why Hisense TV Keeps Going to Home Screen
- Internet Supply Issues
- Problematic Agents on Hisense TV
- Stuck Remote Button
- Excess Cache Storage
- Outdated Hisense TV Firmware
- Active Energy Saver Mode
- Interference of Another Remote/Remote App
In the following headings, you can see a complete analysis of these factors and the solutions to rectify them.
Internet Supply Issues
You might wonder whether the internet can cause Hisense TV to return to the home screen by itself. To your surprise, yes! If you are trying to stream an app and your Hisense TV doesn’t have an internet connection, then your TV will automatically exit the app and come to the Home screen. So, you should check this scenario first before landing your feet on some serious, time-consuming troubleshooting measures.
Solution
To fix the internet issues and get yourself out of the Hisense TV coming back to the home screen problem, the foremost thing you should do is restart the router. After this, your internet supply will pick up, and you will be able to access any apps without unexpectedly returning to the Home screen.
Suppose restarting didn’t fix the issue, go to the Network Settings and disconnect from the WIFI network on Hisense TV.
If you have connected to the router using an ethernet cable, unplug it. After a while, connect your Hisense TV to the WIFI network again or affix the ethernet cable back to the router and Hisense TV. You can also switch to an alternate connection method if your current WIFI connection method is faulty. By now, you should be able to enjoy app accession without your Hisense TV interrupting from taking you to the Home screen again and again.
If reconnecting also didn’t work, then your internet subscription might have expired, which obviously means that the TV has not received an internet supply until now. So, check whether your internet subscription is active. If not, resubscribe to the plan. When the internet is back, your Hisense TV returning to the Home screen issue will also get sorted out.
Problematic Agents on Hisense TV
If everything is okay about the internet connection you have given to your Hisense TV, then the actual problem exists on the TV set. It might be affected by bugs and glitches. But these are just short-lived troublemakers. You can easily clear them up if you implement troubleshooting practices properly.
Solution
Go to your Hisense TV Settings and select the Restart option. If you are unable to access your Hisense TV options because it gets back to the Home screen all of a sudden, press & hold the Power button for 5 seconds and perform a restart of your Hisense TV.
After restarting, try using your Hisense TV and see if it is fine now. If it fails, your next attempt should be power cycling it. So, remove the TV power cord from the power socket. Keep it idle for about 15 minutes and make the connection again. Now, turn on your Hisense TV and see if it works normally without continuing to keep coming to the Home screen.
If nothing has changed, jump to the next troubleshooting method.
Stuck Remote Button
You may think this factor is a bit crazy, but it is also a possible scenario. If a remote button is stuck, that button’s function will constantly be performed on the Hisense TV. So, if your Hisense TV keeps going to the Home screen, there is a chance that the Home button on the remote control will be stuck.
Solution
Take your remote control in hand and inspect the Home button. See if it is stuck inside or partially does not fit into its slot. If so, press the remote control on all sides and try to make the Home button pop out. Otherwise, use a small pin and carefully remove the stuck Home button without damaging it. If the Home button is completely jammed or damaged, repair it and prevent the Hisense TV from going to the Home screen often.
Excess Cache Storage
We all know cache data is essential for Hisense TV, which makes accessibility easier. But, if its storage goes beyond the required level or gets corrupted unexpectedly, it brings up unexpected issues and starts troubling the TV. Maybe your Hisense TV keeps going to the Home screen because of cache storage issues.
Solution
Press the Cogwheel button on your remote control and launch the Quick Settings on-screen. Before the issue begins, rapidly go to the Application Settings. Then, select the Clear Cache option and delete the cache files on your Hisense TV.
If you have Hisense Roku TV, use the following remote shortcut and delete the TV cache: Press the Home button 5 times → Up button 1 time → Rewind button 2 times → Fast forward button 2 times.
After that, restart your Hisense TV, and you can see it back to normal if the cache is actually causing it to go to the Home screen for a loop.
Outdated Hisense TV Firmware
As you know, your Hisense TV will operate at its best if its firmware is in the latest version. If you have been using your Hisense TV for a long time without updating firmware regularly, it will become prone to virus attacks and cache corruption. Also, it will lead to problems, like Hisense TV screen blackouts, app and functionality misbehavior, like yours going to the Home screen every now and then.
Solution
Manage to go to the Settings option somehow before you are pushed to the Home screen. Reach the System Update/Install Update and select it to update your Hisense TV.
If your Hisense TV takes a very short time to return to the Home screen, and you are completely unable to access any options, download the latest firmware file using the USB drive.
1. Launch a browser on a PC and go to this website: www.hisense-usa.com/support/firmware-download.
2. Download the up-to-date firmware of your Hisense TV model and copy it to a USB drive. Rename the update file on the USB drive as upgrade_loader.pkg.
3. Now, connect the USB drive to the Hisense TV’s USB port.
4. Then, quickly select the Support → System Update → Update/Upgrade from USB option on Settings.
5. Thus, your Hisense TV will pick up the software file automatically and begin to install it.
When the firmware gets updated, every factor disrupting your Hisense TV’s performance will get flushed out, and it won’t keep going to the home screen.
Active Energy Saver Mode
Sometimes, you can notice your Hisense TV turning off constantly after returning to the Home screen when it is idle for a particular time. This happens if some options to limit power consumption are enabled on Hisense TV.
Solution
The above-mentioned issue occurs mostly because the Energy saver mode is turned on. If you turn off the energy-saving mode on Hisense TV, then you might be relieved. So, go to the Settings option and select the Picture Settings/System/ Power & Energy option. There, click on Energy saving/Energy saver/Auto power and disable or unselect it.
After this, continue to use your Hisense TV, and you can notice it is not going to the Home screen without you doing so if there are no other issues.
Interference of Another Remote/Remote App
If your Hisense TV shows no trace of any of the above-mentioned problems, then there is nothing serious. Either the paired remote app on your mobile is interfering with and accessing your Hisense TV, or someone might be playing with an alternate remote, and you should look into it.
Solution
Check whether the remote app of your Hisense TV is open when it is in your pocket and whether it is linked to the same WIFI network as your TV. In such cases, the Home button might be touched accidentally, and your Hisense TV will go to the Home screen. If so, either turn off the WIFI option or exit from the remote app and put your mobile screen to sleep.
Otherwise, look over whether the replacement remote you are keeping for your Hisense TV has the Home button stuck. If yes, rectify it or remove the batteries from the remote.
Even someone around you might be tricking you by operating the replacement remote or remote app. So, it is better to check that in the beginning if you have a playful friend with you now.
In case you are not able to save your Hisense TV from going to the home screen even after trying all the above troubleshooting methods, you shall reset your Hisense TV as a last try. If the on-screen options are accessible, select the Factory reset/Reset to factory defaults option from Settings.
Or else, locate the Reset button on your Hisense TV with the Roku/Android OS and hold it to perform a reset.
You have no other option left than to reach the nearby service center or Hisense TV support service if none of your troubleshooting wits are successful. The professionals will take over your TV and take the necessary actions to fix its home screen return issue.
Contact Details of Hisense TV Support Service:
- Email address: [email protected]
- Contact form: www.hisense-usa.com/contact
- Phonecall: +1 (888) 935-8880
Ways to Prevent This Issue
- Keep the internet connection on your Hisense TV steady and active with a valid subscription.
- Make sure the Home button on your Hisense TV remote is not damaged or stuck. The same applies to replacement remotes. Have an eye on the remote app’s interference as well.
- Delete the cache files on your Hisense TV regularly and ensure the latest firmware runs on it.
FAQ
Resetting might immediately fix Hisense TV going to the Home screen issue, but you should be ready to lose the data, apps, and settings.
