You can access a variety of external devices, like DVD players, streaming devices, or soundbars with Hisense TV. After connection, you have to change the input on Hisense TV in order to access them. In some unfortunate situations, the Hisense TV input not working issue will occur, and you can’t access the connected device. No Signal message, the blank screen on Hisense TV, or the on-screen input option failing to work are your indications. You can resolve this problem by yourself using some apt troubleshooting measures unless there is hardware damage.
Common Factors Influencing Hisense TV Input Not Working Issue
- Wrong Source Selection
- Loose Connection
- Short-lived Issues in Ports
- Damages in Connected Device/Hisense TV Port
- Old Hisense TV Firmware
- Software Errors in Hisense TV
- Impairments in Connected Device
I have added my analysis on how the factors mentioned above favor Hisense TV input not working issue and provided solutions to eradicate them.
Wrong Source Selection
You should start the troubleshooting of your problematic Hisense TV input from the basic level. Most of the time, your Hisense TV input selection will be wrong. You might have connected the external device to a particular port but selected some other input source on the TV. So, there isn’t any problem here, actually.
Solution: Switch to Correct Input on Hisense TV
Check using which port you have connected the external device to your Hisense TV, whether it is HDMI, USB, optical audio, cable, or composite, for clarity. If it is HDMI, then carefully notice the HDMI port number. Then, pick up your Hisense TV remote and press the Input/Source button. Otherwise, access the Hisense TV input settings. Select the exact input source on Hisense TV using the on-screen pop-up menu, and your external device might start working on the TV now.
Loose Connection
This is the next level in the journey of troubleshooting the Hisense TV Input not working problem. If you can’t access the external device even if you have made the input selection properly, then it is not connected to the TV properly. There is a high chance of this occurrence, especially for new users who are making connections for the first time.
Solution: Connect the External Device to Hisense TV Firmly
Go to the backside of your Hisense TV near its connection ports. See whether the cable of the external device is fully in the slot. You can press it inside the slot fully once to ensure a firm connection. Suppose you notice the cable is halfway out; insert it completely into its slot. Now, turn on your Hisense TV and select the right input to make it work and access the external device.
Short-lived Issues in Ports
If your connection and input selection are appropriate, then your Hisense TV input port is affected by some sort of temporary issues. This is something common upon prolonged usage. Suppose this is the real reason your Hisense TV input is not working; some basic troubleshooting techniques will be sufficient to rectify it.
Solutions: Reset Input Ports & TV Input Settings
Reset Hisense TV Input Ports:
Resetting the input ports of your Hisense TV is nothing but power cycling. Disconnect the Hisense TV from its power socket. After keeping it untouched for about 15 minutes, give it the power supply back and boot up. Select the input, and you can expect the external device interface to rise by now.
Reset Input Settings:
If resetting the input ports externally doesn’t work out, then you shall try resetting the input settings. This will be apt if your Hisense TV HDMI input is not working, particularly. Go to your Hisense TV Settings menu and select the System option. Select Input/HDMI Settings and click on Reset HDMI/Input Settings → Confirm. If the problem is just at the entry-level, this should be a redeemer.
Damages in Connected Device/Hisense TV Port
If you are not able to get rid of the Hisense TV input not working issue from the above troubleshooting methods, then it is time to track some serious problematic factors. So, you can suspect on the external device. Maybe it is having some impairments. Otherwise, your Hisense TV input port is the one that’s damaged. It is the right time to check for it as you can rectify it timely.
Solutions: Check For Damages on the Input Port & External Device
Inspect External Device Damage:
Go near the connected external device. Remove its cable and inspect it thoroughly. Look at whether any insulation damage, heat burns, or broken strands are present.
Make sure the cable can transmit sufficient video signals to the TV’s input jack. Keep an eye on the connector plugs, especially. Likewise, go through the device’s unit and check if there is any breakage. If you encounter any of them, then it means that the problem is not with the Hisense TV input. Thus, you have to repair the damaged part with a professional’s help in order to access the device with your Hisense TV.
Check Damage on Input Port:
Suppose there isn’t any impairment on the external device or its connecting cables, then examine the input ports of your Hisense TV. Look for any visible cracks or breakage in the corners. After checking the exterior, take a torch and light it inside the input port to see if the pins are bent.
Suppose there is debris accumulated or any dust particle is blocking the port; you are lucky enough. You can clean the port or remove the obstructing particles, and the particular input port will start working.
In the case of input port damage, your TV requires a service. So, take it to a nearby service center. Make sure the service center is Hisense-authorized so that it’ll be easy for you to claim a warranty for your Hisense TV if eligible. Otherwise, contact Hisense TV’s customer support and report your problem. They’ll send authorities to take your TV to their place or provide you with instructions to do so.
The trained repairmen over there will repair the Hisense TV input port or replace it completely if the damage is heavy. Before starting the repair, the authorities will contact you and inform you of the charges. If you consent to that, they will start the work and return your TV in good condition.
Contact Details of Hisense TV Customer Support:
- Email address: [email protected]
- Contact form link: www.hisense-usa.com/contact
- Contact number: +1 (888) 935-8880
Old Hisense TV Firmware
If your input ports are in fine condition, then your Hisense TV should be running outdated firmware. If a new firmware is available, and if you didn’t upgrade to it, your TV will start attracting troublesome agents, like bugs, glitches, and sometimes malware. They bring up different types of problems, like the slow performance of Hisense TV and the inability of the input port to work might also be one of them.
Solution: Update Hisense TV
On the Settings of your Hisense TV, reach the System Update option and see if a firmware update is available. If yes, then select Install Update and upgrade your Hisense TV’s firmware version to the latest.
After that, restart your Hisense TV and try to change the input. The input source will work, and you’ll be able to access the connected device. If this method also fails to deliver or your TV is already updated, then you should proceed to the next serious troubleshooting method.
Software Errors in Hisense TV
You have a last method to fix the input of your Hisense TV if there isn’t physical damage. If you have tried all the above-mentioned troubleshooting methods and nothing has worked yet, then it is certain that your Hisense TV is undergoing serious issues with its software. You have to troubleshoot it not only to fix the input port but also to save other functionalities from getting affected and prolong your Hisense TV life.
Solutions: Factory Reset Hisense TV
Factory resetting your Hisense TV is the best way to fix any serious software-related issues. By resetting, all the issues causing agents will be completely wiped out from the TV, including all the saved apps and settings. To do so, select the Factory Reset Everything or Reset to Factory Defaults option on the Settings of your respective Hisense TV model.
You can also press the Reset button/pinhole on your Hisense TV and carry out the reset procedure if it is an Android/Roku OS model. Then, you can set up your Hisense TV from the start and proceed to change input and use external devices.
Impairments in Connected Device
This factor is overlooked most of the time in the troubleshooting process when Hisense TV input is not working. You would have tried everything from slight to extreme levels on the TV and just checked whether everything was okay with the input device‘s hardware. But you have to look into its software side seriously now when resetting itself could rectify the ongoing issue.
Solutions: Inspect the Input Device’s Functioning
Disconnect the input device that you suspect to be problematic from the Hisense TV. Connect some other device and check whether it works fine. If yes, then you should get into the task of restoring normalcy on the input device to use it on Hisense TV. Try connecting it to other supported devices or TVs and update or reset its firmware if it works. If it is a cable box, ensure it is receiving signals. Otherwise, reach out to the device’s customer support and get their assistance or guidance to fix the issues.
Ways to Prevent Hisense TV Input Not Working Problem
- While connecting an input device, ensure the cable sits well into the port. Be gentle during the connection process.
- Damage-free cables should be used to connect external devices to Hisense TV.
- Pay attention while selecting the input source on your Hisense TV so that you can avoid situations like misunderstanding that the input is not working upon the wrong selection.
- Clean your Hisense TV input ports regularly. Never insert any metal or wooden particles for cleaning.
- Check the condition of the external device before connecting with Hisense TV to prevent hassles while trying to access it.
- Activate service mode on your Hisense TV and run a diagnostic test. It will pinpoint exactly the actual cause of your current issue.
FAQ
If you can’t hear sound from the input device, change the audio output on Hisense TV. If there is audio lag, restart both devices and rectify the audio transmission error.
Check whether the remote’s Input button is damaged and repair it. Make sure that the remote batteries have sufficient charge and that their positive & negative nodes are placed in accordance with that of the remote compartment. Otherwise, reset the Hisense TV remote and make the Input button work.
