Are you someone who bought a Hisense TV after getting impressed by its ultimate display quality? Then, you should also learn about some problems you would face with your preferred aspect of the TV to rectify them as soon as possible. Hisense TV green screen of death (GSOD) is one of the main issues you might encounter that will turn your TV screen green completely or here & there. The major reasons are poor maintenance, cable errors, and improper power supply.
Do you know what to do when your Hisense TV screen turns green suddenly? If not, then this article is the best guide that you should have bookmarked.
Causes For Green Screen Occurance on Hisense TV
- Screen Damage on Hisense TV
- Loose Connection
- Glitches/Bugs on Hisense TV
- Incorrect Picture Settings
- Problems in Connected Devices/Input
- Power-related Issues
- Hisense TV Software Issues
If you want to know how these factors favor the issue and the required solutions for them, refer to the upcoming headings.
Screen Damage on Hisense TV
When your Hisense TV shows a green screen, your first action should be to check its screen. Because the latest Hisense TVs won’t show display errors so easily for any other reason unless they are directly damaged.
Solution
Go closer to your Hisense TV screen and observe from top to bottom and left to right. Look for any cracks, heavy scratches, or impact marks. Give more attention to the corners and also take a glance over the TV unit overall. If you notice any damage, then you have no other option but to repair it to fix the green screen issue.
Since screen repair can be done only by trained professionals, take your TV to a Hisense-authorized service center near your place and hand it over. You can also contact the Hisense TV support service and report. They’ll send assistance to take your TV or provide instructions to pack and send it to their directly supervised repair center. US residents can either ring up to them at +1 (888) 935-8880 or mail to [email protected].
After analyzing the severity of the damage, they’ll inform you of the cost of repair. If the damage is heavy, you’ll be asked to replace the screen. The replacement cost of the Hisense TV screen varies depending on your region and the TV model you have. It would be mostly between $100 to $1500. You can claim a warranty for your Hisense TV if the damage is under the norm. After a repair or replacement, you will not have the green screen trouble on the Hisense TV.
If the screen is good without any damage, then proceed to the upcoming troubleshooting methods.
Loose Connection
9 out of 10 scenarios of Hisense TV green screen issues occur because the cables are not connected properly. If there is a loose connection on your Hisense TV, the distribution of color signals to the display gets interrupted. Hence, you will get a flickering green screen or lines all over.
Solution
Go to the backside of your Hisense TV and check its power cord. If it is halfway out, insert it fully into the power socket. You can also remove it completely and insert it once again to ensure a strong connection. Sometimes, you’ll also face this problem due to cable damage. So, it is better to undo the connection and see if any sort of impairment has occurred on the cable. If there is a corkscrew, try to straighten the wire yourself.
If there is shield wire breakage, heat burns, or rupture, then you have to repair it with the help of a service person. When the damage is severe, you can replace the cable with a new one and solve the green screen error on Hisense TV.
Glitches/Bugs on Hisense TV
If the connection and cables are fine, then the next factor you can consider responsible for the green screen appearance on your Hisense TV is bugs that stay brief. Even there could be some technical glitches that occurred, and you are having this issue as a result. Luckily, these troublemakers can be eradicated easily from your Hisense TV, and you don’t have to panic about them.
Solution
You should restart your Hisense TV to flush out the problematic glitches and bugs and bring it back to normal. Since you have a green screen, you probably can’t access the on-screen Settings option and perform a restart. So, locate the Power button on your Hisense TV on the unit at the bottom center, right corner, or at the IR sensor’s back. Press and hold it for 5 seconds and reboot the TV.
Otherwise, stick to the traditional method of turning off the TV’s power outlet switch and turning it on again after some time. Now, your TV should most likely be fixed.
In case the issue still persists, unplug the Hisense TV from the power outlet and let it stay as it is for about 10 to 15 minutes. After doing this power cycling, which will definitely help, turn on your Hisense TV, and you’ll get the normal screen like before.
Incorrect Picture Settings
You might wonder if the picture settings of your Hisense TV can play a part in the green screen issue. To your surprise, yes! Either the option selections might have collapsed due to a recent update or a glitch. Otherwise, you might have customized some display options in the wrong way, and it has resulted in this.
Solution
Your Hisense TV offers HDR and RGB modes to help you enjoy the best visual outcome with deeper and brighter pictures. Note that any one of these options must be enabled at a time. If you enabled both options by mistake, then you can expect a green screen on your Hisense TV. So, check that and turn off the HDR on Hisense TV.
Also, the Tint level should be set to 0 to get a neutral and original tone for the visuals. Suppose if it is adjusted, you will get a greenish or reddish tone on your Hisense TV screen. Now, this could also be a reason for the screen’s green color appearance.
If both the above settings are already set right, then you should reset the picture settings on your Hisense TV as a recovery attempt. I have given the procedure for doing it on different OS models in the table below.
| Hisense TV Model | Procedure to Reset Picture Settings |
|---|---|
| Hisense VIDAA TV | Select Settings → Picture → Picture Mode Settings → Reset Current Mode |
| Hisense Android TV | Settings → Device Preferences → Picture Mode → Restore Defaults → click OK & Yes |
| Hisense Roku TV | Go to Settings → select System → Advanced System Settings → Factory Reset → Reset TV audio/picture settings. |
| Hisense Google TV | Settings → Display & Sound → Picture → select Reset to default |
| Hisense Fire & Xumo TV | Change to an alternate picture mode from the current settings |
Problems in Connected Devices/Input
Most of the time, we fail to notice that a connected device plays a major role and can also be a reason for some of the display-related issues, like green screen, black screen, and flickering on Hisense TV screen. With that, the input source through which your Hisense TV is connected to the device also goes unnoticed in such a situation, which I suggest looking into.
Solution
If you have connected to any gaming console or streaming device and got the green screen on Hisense TV while accessing it, check whether it is connected properly to the respective HDMI port. Don’t forget to check the condition of the HDMI cable as well. Tighten the connection if it is loose and see if the green screen has disappeared.
If not, then you have to turn your attention to the input port it is linked with. Check if it is blocked by any tiny objects, like papers or plastic dust, and clean them immediately. Thoroughly inspect it and see if it has any damage or melting. If there is something like that, or even as an attempt for troubleshooting, connect the external device to the alternate HDMI port. With this step, you might see the interrupting green lines vanish. Thus, select the right input source on Hisense TV and access the device problem-free. You shall make connections with the former HDMI port after repairing it.
Even if changing to another input port didn’t work, then it is sure your external device is having problems. Disconnect it and check if everything is okay on your Hisense TV. If yes, then don’t connect this particular device to your Hisense TV until you fix its problems for not getting a green screen again.
Power-related Issues
Hisense TV should receive the required power supply (125 – 210 W) in order to function well. Know that oscillations in power distribution can affect the performance of the picture tube and force it to display green and vertical lines on Hisense TV.
Solution
Examine if all the electronic devices in your home are working well without being inconsistent. If there is an obvious fluctuation, call an electrician and stabilize the power supply with their help. Until then, don’t think about using your Hisense TV. When the TV functions by receiving an uneven power supply, its internal parts might get burned out and get impaired permanently.
Suppose the other devices are working well as always, the problem must be in the power socket to which you have connected your Hisense TV. Ensure it is not damaged or blocked by dust particles. Check whether all its slots are supplying current using a tester. If there is a discrepancy, opt for an alternate power outlet to connect your Hisense TV.
If there is no possibility of that, it is better to change the TV to another location and make a connection with a perfectly working power socket. With this measure, your Hisense TV green screen issue will be resolved if it is of the basic level.
Hisense TV Software Issues
If you have checked all the above possibilities and you don’t have any of them, a software error is what has arisen on your Hisense TV. That’s why its screen has turned completely or partially green.
Solution
You should update your Hisense TV first to deal with the green screen issue. A Hisense TV that runs with outdated firmware for so long will accumulate unwanted caches & bugs day by day. This will affect the functioning of options and bring up issues like AirPlay not working on your Hisense Smart TV. In extreme conditions, you would face display problems like a green screen or audio errors, like no sound on Hisense TV.
So, if the green spots on the screen are mild or present here and there, manage to go to Settings and check if the latest update is available. If so, perform the software upgradation, and your Hisense TV will start shining as colorfully as before.
If updating doesn’t fetch you the expected outcome, your Hisense TV software will be corrupted. The apt solution for this, and the only thing left to try from your side, is resetting your Hisense TV. Users having Roku & Android OS models can do it by locating the Reset button on Hisense TV on the unit’s side or back and pressing it. Other model users should do it just like how you managed to check the firmware version.
The setup screen of your Hisense TV that appears after resetting will not be green. If you are still stuck with the same issue even without the screen damage, the internal parts that contribute to your Hisense TV display are impaired. You can repair it to resolve the problem permanently. Get it done for free or at the lowest possible price by getting warranty cover.
Precautions to Avoid Hisense TV Green Screen Issue
- Never ever drop your Hisense TV. Don’t hit the screen or touch it directly. Mainly, handle with care while cleaning your Hisense TV screen.
- Maintain the Hisense TV connection properly and its cables, ports & power outlet damage-free. Give the same attention to the connected devices as well.
- Ensure that the picture settings are kept with the customizations done in the prescribed way.
- Update your Hisense TV timely. Enable the automatic updates to simplify the task.
FAQ
If you are a cable/satellite user, the green screen will appear on your Hisense TV while you are watching live channels because its cable is loose. Affix it well into the respective port (ANT/CABLE) to fix the issue.
