Even though most of the issues on Hisense TV can be fixed by yourself, you may need to contact customer service in case of major issues. Fortunately, Hisense offers support services in various forms to help customers. In this article, we have explained all the possible options that you can utilize to rectify the issues on your TV.
Support Page
Support page link: www.hisense-usa.com/support/faq
The above link will vary based on the country you’re residing in. Just search for the Hisense Support Page on Google and open the link that appears first.
On the support page, find out the Television FAQs section.
If you select the Common Questions option, you can get guidance on some of the basic operations, such as downloading apps, factory resetting, screen mirroring, and connecting WIFI.
Along with that, you can find details about using the remote app to control Hisense TV, Bluetooth settings, and drop-off locations for disposing of old Hisense TVs. Programming codes for the Hisense TV remote, direct links to find discrete codes & the link to order a replacement remote for Hisense TV are also attached here.
You can learn the Hisense TV warranty details, setup guides, features, and product comparison by selecting the Laser TV and R7E Series options, respectively.
Email address: [email protected]
If you have a specific problem with your Hisense TV and want to report it to the support service authorities, this mode of contact is the best. Through email, you can elaborate and attach pictures about the particular issue you are having on your Hisense TV. This will help the representative analyze the problem clearly and provide the necessary guidance to sort it out.
Online Contact Form
Contact form link: www.hisense-usa.com/contact
You can make the Hisense support service authorities contact you rather than you reaching out to them. The webpage of Hisense’s online contact form has 2 sections: General Inquiries and Parts & Service Support.
You can use the first section to make general queries, like which Hisense TV to buy and where to buy it. Select your query type, enter your contact details, and the question you want to ask Hisense TV customer service.
If you select Parts & Service Support, provide your details, select TV as a product, and enter its serial number. If you’re contacting for TV service, mention whether your TV warranty is active and select the type of service request. Describe your concern in the given box and attach a maximum of 3 images if required.
Click on Submit & it’s done. A support agent will contact you within 2 days via email or phone to assist you.
Live Chat
Chatbox: Select the Chat icon on the support page to access it.
The live chat option is an instant way to clear any doubts and know information regarding your Hisense TV set. To begin with, you have to enter your basic details. Select TV from the options and give in your Hisense TV’s model & serial number. Click on the Start Chat option, and you’ll immediately get in touch with the live chatbot.
Now, type your doubt or query regarding your Hisense’s operation, service, or any related affairs in clear language and start chatting. You will be answered accurately within a few seconds time.
Phonecall
Contact number: +1 (888) 935-8880
Active time:
- 9 am – 9 pm EST on Monday to Friday
- 9 am – 6 pm EST on Saturday & Sunday
If you want to catch up with the Hisense TV customer service team immediately, you can contact them via number at the allotted time. You will get an immediate response from the support service regarding any serious issues & queries. You can even use this contact to inquire about product availability, repair service, and to claim a warranty for your Hisense TV. Remember, Hisense support service is usually busy, and you have to wait for some time until your call gets connected.
Social Media Pages
Hisense makers are active on various social media platforms like Facebook, Instagram, and X. Sometimes, you won’t be well-received by the support agent or the service/replacement they promised you. At such times, go to any of these platforms and make a public post regarding it.
Tag the Hisense official account without failing to bring it to management’s notice. There is a high chance you’ll get a proper response after making such a public shoutout. You can look for any updates about new products or any ongoing issues here. Videos about accessing various Hisense TV models will be available on the YouTube channel.
FAQ
On Hisense’s global customer center webpage, you can get the email address & phone number of the Hisense support team in different countries.
Yes. Hisense TV support service is very quick to address users’ concerns and is receptive to their approach.
