Hisense TV hosts thousands of apps, and all the users know how to access them and be entertained. But, in some unfortunate situations, your Hisense TV apps won’t work properly. You will mostly face loading issues, lagging, glitching, or being unable to open. This will happen for a single or all the apps, and there are multiple reasons for it, such as internet error, glut cache, corrupted app version, etc. Following the right troubleshooting methods will help rectify the Hisense Smart TV apps not working by yourself.
Why Are Apps on Hisense TV Not Working?
The following factors might have made the apps on your Hisense TV problematic and caused them not to work properly.
- Glitches & Bugs on App & TV
- Internet Problems
- App Version is Old/Corrupted
- Expiry of App Subscription
- App Server Issues
- App’s Incompatibility/Geo-restrictions
- Cache Data/Insufficient Storage
- Old/Problematic Hisense TV Firmware
The following headings will elaborate on these factors and provide the necessary solutions to resolve them.
Glitches & Bugs on App & TV
Before seriously approaching the issue of the app not working, which you are currently experiencing, try some basic troubleshooting measures that will help you get rid of this. Because the app you are trying to access or your Hisense TV might have short-lived glitches or attacks from corrupted bugs.
Solution
The next minute, if you see an app not working properly or glitching on your Hisense TV, exit from it. After a few seconds, open the app and refresh it. This is mostly clear up the bugs that are affecting its functioning.
If all the apps are having problems, then your TV is definitely dodgy here. So, perform a restart of your Hisense TV to rectify it. To restart, you can make use of the Restart option on the Settings or just press & hold the Power button located in the unit.
If apps on your Hisense TV don’t return to normal condition after restarting, you should soft reset it. Remove your Hisense TV’s power cord from the socket and keep it idle for about 15 minutes. Then, make the connections again and turn on your Hisense TV. If glitches or bugs are the reason for Hisense TV apps not working issues, then they will be cleared up by now.
Internet Problems
Suppose the apps don’t show any other kind of misbehavior but do not load content; then the internet connection you have given to your Hisense TV should be the culprit. Either the internet supply is completely cut down, or it is not sufficient enough for streaming.
Solution
First of all, launch the Settings option on your Hisense TV and reach the Network settings. Check the connection status and see whether the TV is actually connected to any network.
If not, choose a network and connect your Hisense TV to a WIFI network. Now, you proceed to stream content on your Hisense TV apps
If the TV already has a network connection, connect your mobile or PC to the same network. Open a browser and go to fast.com to run the internet speed test. If the result is slow, then restart the router. Suppose there is no improvement in the internet speed, the internet subscription is over. So, check it and revive your internet supply by resubscribing to the plan.
App Version is Old/Corrupted
If a particular app on your Hisense TV is lagging or crashing severely, but the other applications are normal, then you have to check whether it is in normal condition. Either it should be corrupted, or its new version is released, and you still haven’t upgraded to it yet.
Solution
Check the app version of the problematic app and ensure it is running in its latest version. You can look at this by selecting the app in the Apps section of your Hisense TV or by searching for it on the app store. If an update is available, it will be notified, and you can update it. It is better to update all the apps on your Hisense TV to prevent them from being prone to issues in the future.
If you are a Hisense Xumo & VIDAA TV user, you don’t have to worry about this, as the apps on your TVs will update automatically when they get an internet supply.
Hisense Android, Google & Fire TV users, when an app is not working properly, check whether it is sideloaded. Because the source file you have used to sideload the app might be obtained from a miscellaneous source that is corrupted. Or, the app has discontinued this version because it is now having an upgrade. If this application is a necessary one for you, obtain its source file from another reliable source. Then, uninstall the app on your Hisense TV and sideload it again using the alternate source file. This version of the app should be working fine.
If an official app continues to show errors even after updating it, delete and reinstall it from the app store. If you didn’t recover a sideloaded app, you’d better delete it permanently and switch to similar apps, mostly the official ones.
Expiry of App Subscription
You can stream content of paid apps only until your subscription to it is valid. The app content will not load if you have gone past the subscription duration and only see a loading error notification or black screen on your Hisense TV. Most users fail to check this and misunderstand that the app has become troublesome.
Solution
After trying the above troubleshooting techniques, go to the official website of the app that is not working on your Hisense TV. Check the subscription and see whether it is active now. You can also refer to this in the confirmation mail you received from the service. If the subscription is expired, rejoin the service by paying again to the existing plan or by opting for any other plan you prefer.
When the payment is successful, and you receive the confirmation mail or notification, open the app and enter the valid credentials to log in on your Hisense TV. Then, your app will load content and start streaming normally.
App Server Issues
If none of the above scenarios have occurred to you, but the app you are trying to fix is still not showing any positive signs, then there is a chance that the problem is actually not on your end. Maybe the app’s server is down or under maintenance, which you have nothing to do with.
Solution
If you doubt about your app’s status, open a browser on your PC/smartphone and head to the Downdetector website. Search for your app, and you can see whether it is undergoing any problems or not. You can also check the app’s most reported problem by users and yourself and add your respective concerns.
If the website doesn’t show any errors, then visit the app’s social media handles. See whether they have posted any updates about server maintenance. If there is really a server-related issue on the app, you have to wait until it is rectified from the service provider’s side. They might even post an accurate solution for the issue sometimes.
In case there is nothing intimated regarding server issues, proceed to the upcoming troubleshooting methods.
App’s Incompatibility/Geo-restrictions
If you are done and dusted with all the previous troubleshooting attempts, then there is less chance for technical errors to occur for making the app on your Hisense TV not work. Maybe the app has become incompatible with your Hisense TV. Otherwise, its service is not covered in your region. If you are unaware of any of it, all the time you have spent fixing the issue is in vain, and this needs an alternate approach.
Solution
Go to the official webpage of the app that is not working. Refer to its compatible devices list and see if your Hisense TV OS model is included. Suppose the list is old; check the relevant articles, and it will definitely be mentioned if the app has withdrawn its support for your Hisense TV platform. If this is the case, you have the only option to access it, which is to sideload the app on your Hisense TV.
Suppose your Hisense TV is supported by the app; then check its coverage areas. Only a few apps are internationally accessible, and most of the others only work in a particular or selected set of countries. Even if you sideload, you can get the app installed but can’t load its content.
Moreover, if you are trying to access a paid app, you can’t pay for the subscription without having the payment method of the supported region. In case you are trying to access free apps like Pluto TV & Cinema HD on Hisense TV, connect to a VPN. It will help you cross geo-restrictions and stream foreign apps, too.
Cache Data/Insufficient Storage
By now, if you are still unable to resolve the issue of not working with single or multiple apps, you have to focus completely on your Hisense TV. Because as of now, you could have tried every possible troubleshooting method on the app’s end. To begin with, inspect your TV’s cache data storage. Also, check whether there is sufficient storage space available on your Hisense TV.
Solution
On the Settings menu, select the Clear Cache option and delete the cache data on your Hisense TV completely. On the Hisense Roku TV, use the remote shortcut to do so: click the Home button 5 times → Up button 1 time → Rewind button 2 times → Fast forward button 2 times. Now, the corrupted bugs that are making your Hisense TV apps laggy or perform poorly will vanish. Then, reboot the TV once, and you can see the apps functioning better.
An important thing most users fail to notice is the storage space of their Hisense TV, which is essential for apps to function well. If there is a storage dump, then all the apps will stuck or won’t open. So, make an inspection and delete the unwanted apps & files. With ample space, app functioning will be smooth, and you won’t face Hisense TV apps not working issue hereafter.
Old/Problematic Hisense TV Firmware
On a Hisense TV with outdated firmware, many sorts of problems will arise, and apps not working are also one of them. If there is a software problem, you can expect more serious issues than these.
Solution
These are the last things you can try from your side to fix the Hisense TV apps not working issue. Check the TV’s firmware version from Settings and see if it is the latest one. If an update is available, select the Update/Upgrade Firmware option and upgrade the Hisense TV firmware version. As of now, you can expect all the issue causes to be flushed out and apps to work normally like before.
If the firmware is already up-to-date, then your TV is having serious software-related issues. So, select the Factory Reset/Reset to Factory Defaults option on the same Settings menu and reset your Hisense TV. Now, everything available on your TV, with the problematic factors, will be wiped out, and it will return to its state, like when it was purchased.
On the rarest occasion, if a particular app is not working even after this extreme measure, contact its customer support and report your issue. They’ll look into it and provide guidance on how to sort it out. If you have problems with all the apps, contact your Hisense TV support service [Contact number: +1 (888) 935-8880] to fetch a remedy.
Until then, you can screen mirror on your Hisense TV from a smartphone/PC and enjoy streaming VOD content or TV channels.
Ways to Prevent the Issue From Happening
- Place the WIFI router in the best place at your home where it gets high bandwidth, especially near Hisense TV, to prevent app loading issues.
- Keep an eye on the internet and app subscriptions.
- Avoid sideloading apps as much as possible.
- Regularly update your Hisense TV apps and clear cache files. Enable the Auto-update option to get app upgrades done without requiring your attention.
- When you are planning to install an app, check whether it is compatible with your TV OS version and region.
- Always maintain your Hisense TV with more storage space and up-to-date firmware.
FAQ
You can close the app & relaunch it again to make it work. If you are unable to close the app, restart your Hisense TV by pressing the Power button.
