How to Fix AirPlay Not Working Issue on Hisense TV

AirPlay is a fantastic option for accessing app content or media files from iPhone, iPad, and Mac on Hisense TV without consuming data and local storage. But, sometimes, the AirPlay option on your Hisense TV will not work and frustrates you by restricting your favorite content access on a big screen. The AirPlay not working issue on Hisense TV is favored by various factors on the TV and the participating device. I have given the best troubleshooting methods by analyzing different causes to get you out of this issue.

Why Is AirPlay Function Not Working on My Hisense TV?

You are not able to AirPlay on your Hisense TV due to any of the following reasons.

• Disabled WIFI Connection & TV Settings
• Distance Between Hisense TV & Apple Device
• TV Already Connected to Another Device
• Streaming With Basic Plan
• Minor Issues in the Participating Devices
• Problems in DNS Settings
• Outdated Firmware on Hisense TV & Apple Device
• Serious Software Issues
• Problems with the Apple Device

The solutions for all these factors are forthcoming in the below headings. Before beginning troubleshooting, check the compatibility of your Hisense TV with AirPlay 2 on Apple’s support page. Because if you ask, can you AirPlay on all Hisense TV models? The answer is no. Likewise, check your app’s compatibility before concluding that the AirPlay feature is not working on your Hisense TV since even some famous apps like Netflix don’t allow AirPlay their content.

Disabled WIFI Connection & TV Settings

Before assuming major reasons and trying extreme troubleshooting methods, if you can’t AirPlay on Hisense TV, better check two basic factors. One is the WIFI connection, and the other one is your TV Settings. Your attempt to AirPlay to Hisense TV will end up successful if these basic prerequisites are done correctly.

Solution

Open your iPhone/Mac device and see to which WIFI network it is connected. Then, go to the Settings option on your Hisense TV. Enter the Network settings and check that your TV is also linked to the same network as your Apple device. If not, forget the network on your Hisense TV and connect to the appropriate WIFI network. Now, try AirPlay from your Apple device to Hisense TV, and it will work. Otherwise, connect to another WIFI network and retry the process.

Suppose your Apple device is not able to detect your Hisense Smart TV despite being connected to the same network, then the AirPlay option is probably not enabled. So, head to the TV Settings and reach the Apple AirPlay & HomeKit option to get the AirPlay option on your Hisense TV. Check its status and see whether it is turned on. If it is disabled, turn on the AirPlay option on your Hisense TV at once. After this, your Apple device will recognize your Hisense TV and connect with it through the AirPlay feature.

Distance Between Hisense TV & Apple Device

Sometimes, the connection between your Apple device and Hisense TV through AirPlay is disrupted because your living room might be too big, and both devices are kept far apart from each other.

Solution

You could have thought AirPlay works just like a Bluetooth connection. But actually, it works within the same effective range as your WIFI connection. So, while you AirPlay to your Hisense TV, stay closer, mostly within 10 to 15 feet. Also, if any heavy objects obstruct the pathway of both devices, change them to another location, and the AirPlay process will be successful.

TV Already Connected to Another Device

Most users don’t look upon this fact when their effort to AirPlay to Hisense TV fails despite trying again and again. Maybe another device is already connected to your Hisense TV, and you could have failed to notice it.

Solution

If an app window is open on your Hisense TV, it could probably be from the device that is screen mirrored or AirPlayed and already in the connected status. So, check this by trying to exit the app. If only the options for your Hisense TV pop up, then someone around you has definitely connected another device to the Hisense TV. So, find out that device and disconnect it from your TV. After that, try setting up a fresh connection, and it will turn out successful.

Streaming With Basic Plan

Most of the premium streaming services offer AirPlay support to its platform. However, it comes with a catch. Streaming applications like Disney+ offer the AirPlay functionality only in its TV plan. On the other hand, if you subscribe to the mobile-only plan, you’ll get restricted while performing AirPlay.

Solution

The only solution for this issue is to upgrade to the streaming service’s TV plan. Go through the premium plans from the app’s official website and upgrade the plan accordingly. After a successful upgrade, you can able to AirPlay the specific content from your iPhone or iPad.

Minor Issues in the Participating Devices

If none of the above scenarios occurred for you, then there should be issues with your Hisense TV or the iPhone, iPad, or Mac device you are trying to AirPlay. But, mostly, it would be short-term errors that you can easily eradicate without much strain.

Solution

Locate the Restart option on your Hisense TV Settings and select it. Users with the Hisense Xumo TV and Hisense VIDAA TV can turn off the TV socket switch and turn it on after a minute to restart. Now, the minor bugs and temporary cache files that were troubling the AirPlay process will be wiped, and you’ll be able to do it successfully.

Suppose restarting your Hisense TV didn’t work out, then the suspected problematic agents should have subjugated your Apple device. Just like you did for your Hisense TV, you have to restart your Apple device to recover it.

If you are unable to AirPlay even after restarting both the participating devices, then refresh your TV connection as a try. Because connection problems play a major role in streaming, and AirPlay not working issues on Hisense TV. So, unplug your Hisense TV from the power socket. Rest it for about 15 to 20 minutes and power cycle. Then, make the connection again and click the unit button to turn on your Hisense TV. Now, carry out the regular AirPlay procedure, and you can expect to have the Apple device content run on the Hisense TV as you wish.

Problems in DNS Settings

This is the rarest factor that causes Hisense TV AirPlay not working issue. Sometimes, initiating a link between Hisense TV and an Apple device through AirPlay fails even if you connect to a stable WIFI connection. So, you can configure the DNS settings of the network and troubleshoot the connection issues.

Solution

Unlock your Apple device and go to the WIFI settings. Select your network and tap on its info icon. Scroll to the DNS option and click on Configure DNS. Change it from Automatic to Manual and select the Add Server option.

Now, enter a public DNS server address that is available to you and select Done. Try 8.8.8.8 and 8.8.4.4 for this. This is an effective way to rectify WIFI connection issues and proceed to AirPlay between Hisense TV and iPhone/Mac.

Outdated Firmware on Hisense TV & Apple Device

It is always recommended that the firmware version of your Hisense TV be kept up to date so that you can get access to the latest feature upgrades and have problem-free accessibility. If you are experiencing unexpected errors in streaming or are unable to use features like AirPlay, then the firmware is outdated, and you are required to update it. The same applies to the Apple device on the other end.

Solution

Immediately head to the Settings option on your Hisense Smart TV. Navigate to the respective options according to your TV OS model and reach the System Update option. Check if the firmware is running in its latest version. If there is a new update available, install it without a thought.

After upgrading your Hisense TV firmware, go to your Apple device’s Settings. On iPhone/iPad, choose General → Software Update and tap Download and Install. On Mac, select System Settings/System Preferences → General → Software Update and click on Update Now/Upgrade. After making sure both your participating devices have the latest firmware, you can AirPlay and get it done.

Serious Software Issues on Hisense TV

If the connection, settings, and firmware are on point, then we can come to a judgment that your Hisense TV software is corrupted. It should either be overloaded with unwanted cache data or become problematic due to a recent update. It could also be affected by malware attacks. A single yet risky action will help you get rid of this and enjoy AirPlay.

Solution

The only way you have in your hands to rectify software problems is resetting your Hisense TV. Resetting will wipe out all the factors mentioned above that are hindering the AirPlay process on your Hisense TV clean. Your TV will return to factory default condition, like when you bought it.

You can then set up your Hisense TV and start AirPlaying without fear of further interruption anymore. But remember, all the data, settings, and apps you have on your Hisense TV will be deleted when you reset it for AirPlay troubleshooting purposes. So, once clear the cache on your Hisense TV before stepping into this process.

Problems with the Apple Device

Whenever the AirPlay process fails, we look for problems, mainly on the Hisense TV. However, half of the chances are that the Apple device will be problematic. So, it is better to focus on it too at the start to prevent unnecessary time waste.

Solution

Remember, there are certain criteria for Apple devices to perform AirPlay to Hisense TV. For iPhones, it should support OS 11.4 or later version and macOS 10.13.6 or higher version for Mac devices. Moreover, some of the Apple devices don’t support the AirPlay 2 feature. They are:

• iPhones prior to 5S models
• iPad of 5th to 10th Gen
• iPad Pro of 1st to 6th Gen
• The Macbook of 2009
• Macbook Air/Pro/Mini launched in 2010

If your Apple device does not satisfy the version requirement and is not one of the compatible models, you have to look for alternate ways to AirPlay it to Hisense TV. So, change to an alternate Apple device that supports AirPlay 2 natively.

Suppose you want to AirPlay your same device, you can make use of the Lightning to Digital AV adapter or third-party apps, like Airscreen. You can explore the Amazon website and purchase the best Lightning to Digital AV adapter of your desired brand. Both these alternatives will help you screen mirror your Hisense TV completely. Even though not through AirPlay, you can somehow access your Apple device’s content on the Hisense TV using these sources.

In a slim chance, if you are unable to AirPlay after all these troubleshooting measures, then the culprit is definitely your Apple device. So, you shall reset it and set it up to restore it from software errors. iPhone/iPad users, go to Settings and choose General → Transfer or Reset [Device] → Erase All Content and Settings.

Mac users select System Settings/System Preferences → General → Transfer or Reset → Erase All Content and Settings. After this, you can surely enjoy streaming or watching whatever you have on your Apple device on Hisense TV using AirPlay.

Ways to Prevent AirPlay Issues on Hisense TV

• Don’t forget to enable the AirPlay settings on your Hisense TV.
• Make sure your Apple device & Hisense TV are connected to the same WIFI network before beginning the AirPlay procedure.
• Move closer to your Hisense TV while initiating an AirPlay connection. Even after setup, stay within the optimal connection range to prevent disconnecting in between.
• Avoid placing heavy objects and other electronic items between your Hisense TV and Apple TV that can interfere with the connection path.
• Maintain your Hisense TV and iPhone/Mac cache free and with the latest firmware. It is good to turn on automatic updates on your Hisense TV & Apple device.

FAQ