No other problem in your Hisense TV brings headaches and expenditure than the issues in the screen. One such problem you may tend to face is dead pixels on Hisense TV. If you ever have it, I’ll tell you what you should do in this article.
First, carefully observe the screen and see what color it is. If the pixels are black in color, you can confirm it is a dead pixel. So, look for cracks, impact marks in the affected area, or injuries to the screen. If you notice anything of this kind, then you have to repair your Hisense TV screen. Take your TV to a nearby service center authorized by the Hisense brand or reach out to Hisense TV customer support. Request for a professional inspection and repair or replace your Hisense TV screen according to their guidance.
Tip: Make use of your Hisense TV warranty to cut down repair/replacement costs.
If there is no damage to the screen, then you might be wondering what causes dead pixels on Hisense TV. To find it out, you have to refer to the following section.
Hisense TV Dead Pixels – Other Reasons and Solutions
- Problems in the Content Played
- Issues in Hisense TV Source
- Short-lived Factors
- TV Overusage
- Problems in TV Pixels
- Software Related Issues
If you don’t know the correct approach for these circumstances and how to fix dead pixels on Hisense TV, take the upcoming headings as references.
Problems in the Content Played
While you are looking for potential reasons why you have dead pixels, observe whether your Hisense TV is lagging or getting stuck. If yes, there is a little hope for you. Media content that is crashed or in an unsupported format will pixelate on your Hisense TV when played and give the appearance of a dead pixel. But you might mistake it for a screen issue.
Solution: Play Other Content on Hisense TV
Click on the Back button on the remote control and exit from the currently running video, be it on the File Manager or app. Now, check whether the dead pixel is still there. If not, then check the format of the media content. If it is unsupported, you should try watching a supported format video. In case the video is in a format supported by Hisense TV, then this particular file must be crashed. So, it is better to avoid it and access an uncrashed file.
Issues in Hisense TV Source
If files are not lagging or already in supported format, and you only have dead pixels partially or all over the screen, then the TV source might be responsible for this. If any external device is connected to a problematic input port, such happenings are common. Unfortunately, most users fail to consider this a factor. But I insist this on you at the beginning itself so that you don’t waste time trying some other extreme troubleshooting methods in vain.
Solution: Try Changing the TV Input Source
Turn to the back of your Hisense TV and change your external device to another source from the current input port. Then, change the input on Hisense TV.
If you have no dead pixel appearing on the screen, then your previous input source has turned faulty. To confirm this, link any other device to the same input source and see what happens. If the dead pixel shows up again, then avoid using this problematic input until you repair it.
If dead pixels are on any input source of Hisense TV, then check out the next troubleshooting method.
Short-lived Factors
If the above-mentioned scenarios aren’t relatable to you, then there is a chance that your Hisense TV doesn’t really have any problem. Maybe it is experiencing a glitch or affected by some sort of bug. But, for your relief, these agents can trouble your Hisense TV only in the short term. Simple troubleshooting practices can help you flush them out and get rid of dead pixels on Hisense TV.
Solution: Restart or Power Cycle Hisense TV
Restart Hisense TV:
Manage to reach the Hisense TV Settings menu, tackle the dead pixels, and select the Restart option. People having VIDAA and Xumo OS variants find the Power button on your Hisense TV unit. Press and hold it until your TV screen goes blank and displays the Hisense logo. After restarting, your Hisense TV might have cleared up the bugs/glitches and be free from dead pixels.
Power Cycle Hisense TV:
If restarting your Hisense TV didn’t help fix the dead pixels, then you have to soft reset it by power cycling. To do so, head to the socket that is acting as the power source for Hisense TV. Turn off its switch and unplug the Hisense TV cord as well. Let it be the same for the next 15 minutes.
By now, the stubborn cache and accumulated bugs will leave the TV. So, plug the cord back into the power socket and turn on the switch. There is a high chance that you will be redeemed from the dead pixel after this.
TV Overusage
Have you done continuous streaming sessions on your Hisense TV recently? If yes, it seems like you’ve overused and tensed it. Such practices can cause Hisense TV to overheat or bring up problems in display in the form of dead pixels.
Solution: Rest Your Hisense TV
Turn off the Hisense TV in the first place. Unplug the power cord from the connected socket and cool it down. If it is just heated, you can start using it after an hour or two. But since your case is a bit critical, rest the TV for a day and wait for the pixels to come back to their original state.
Problems in TV Pixels
If you are unable to resolve the Hisense TV dead pixels issue by the above methods, then keenly notice its color. If it is in red, green, or blue, then it is a stuck pixel and not a dead pixel. So, pay extra attention to judge this. Some quirky DIY technique can fix it, probably.
Solution: Try Massaging, YouTube Video & Screen Software
Massage Area with Dead Pixel:
Take a soft cloth and place it on the affected area on the Hisense TV screen. Gently start massaging, and the stuck pixels might be relieved after some time. Remember, this may not work all the time.
Play Screen Troubleshooting YouTube Video:
Some videos that are available on YouTube can fix dead pixels. These videos consist of different colors and run for nearly an hour. If your TV has dead pixels running such kinds of videos, it will vary colors on the screen. As a result, the dead pixels get unblocked and wiped out from the screen.
All you have to do is open the YouTube app on Hisense TV that is affected and search “Dead Pixel Fixing.” Select any video in the search result and continue playing it until you have the expected outcome.
Use Screen Software to fix Dead Pixels:
This is the advanced level of troubleshooting dead pixels on Hisense TV if playing fixing videos on YouTube didn’t work for you. Take a computer and download a screen repairing software, like Pixel Réa. After setting up the app, get an HDMI cable from the Amazon website and connect its one end to the respective port on the PC. Then, affix the other end to the HDMI port of the Hisense TV. Now, your TV will transform into the second screen of your PC.
Then, kick start the functioning of the software. It will rapidly start to vary your Hisense TV display colors and reset the pixels. At the end of this process, you won’t have dead pixels anymore on your Hisense TV screen.
Software Related Issues
As you are here, it is evident that you are still troubled with dead pixels on your Hisense TV. There may be two factors from the software side that bring up this issue. Either the software is corrupted or attacked by screen-damaging malware. Or, you could have installed a buggy software recently.
Solution: Reset Hisense TV
The ruthless way to deal with screen problems, like dead pixels, is to factory reset the Hisense TV. Head to TV Settings and select the Erase Everything or Reset to Factory Defaults option. Now, all the data and settings will be wiped out, along with the problematic agents responsible for screen dead pixels. Most probably, the Hisense TV setup screen will be normal after the reset.
If resetting also fails to help you out, contact Hisense TV support service and inform them what you’ve tried till now. They’ll guide you on what to do next.
Contact Details:
- Email address: [email protected]
- Contact form link: www.hisense-usa.com/contact
- Contact number: +1 (888) 935-8880
Ways to Prevent Dead Pixels on Hisense TV
- Prefer accessing only supported format of content.
- Avoid running your TV overnight and nonstop.
- Never ever hit your Hisense TV screen or drop it down. Handle the screen with care while cleaning your Hisense TV.
- Pay attention to the input ports and maintain them to be damage-free.
FAQ
There is no separate warranty policy for Hisense TV dead pixels. It will be considered one of the screen issues, and its same coverage norms apply to dead pixel problems.
