Do you have your Hisense TV’s visuals zoomed in or not completely filling the screen by showing black space at the top and bottom? Then, you should check whether there is a problem with your Hisense TV aspect ratio. Pick up the remote control and press the Zoom button to see if the screen ratio returns to normal. If it didn’t work, you could have selected an unsuitable screen ratio. So, select the Aspect Ratio option in the Hisense TV Picture Settings and change it to 16:9, which is ideal for any type of content.
Suppose you are not able to change your Hisense TV aspect ratio, or it is already set appropriately, then restart your Hisense TV. This will help you clear up any short-lived errors that are affecting your Hisense TV and causing aspect ratio problems.
If none of these efforts help to save your Hisense TV from the aspect ratio problem, then other serious factors could exist. You can learn what they are and how to recognize them immediately in this article.
Reasons for Aspect Ratio Problem on Hisense TV
- Selection of Wrong Picture Mode Ratio
- Problems in Picture Settings
- Bugs/Glitches on TV
- Improper External Device Connection
- Default Aspect Ratio of Content
- Software Issues on Hisense TV/Connected Device
- Hardware Problems
In the following headings, I have elaborated on how each of these factors troubles Hisense TV aspect ratio and also provided the troubleshooting methods to tackle them.
Selection of Wrong Picture Mode Ratio
You know, Hisense TV offers a lot of preset picture modes that you can select according to the content you watch. But most users don’t know that each preset has its own customizable aspect ratio options. So, the point is that the particular preset mode you are now having on your Hisense TV is unseemly or has an unfit ratio set.
Solutions: Change Picture Mode or its Ratio
Change Picture Mode Ratio:
Navigate to Settings on your Hisense TV. Choose Picture and select the Picture Mode option. Now, observe which picture preset it is running currently and select it. The Aspect Ratio will be the one that appears first for calibration now. Click on it and change it from the current selection. It is better to select Auto so that the TV itself chooses the aspect ratio according to the content, and you won’t be troubled by aspect ratio problems anymore.
Select Alternate Picture Preset:
Suppose none of the aspect ratios of your current preset are suitable, and I would suggest you change to another picture mode. Because there could be some problems with this particular preset on your TV, or it may not be suitable for the content you are trying to watch currently. So, thoroughly go through the different picture modes available and select a suitable one for your content. Otherwise, set it to Standard for better.
If this technique didn’t work for you or if you haven’t selected any picture mode, then proceed to the following method.
Bugs/Glitches on TV
Sometimes, there actually won’t be any technical reasons for your Hisense TV to have aspect ratio problems. Some bugs and glitches should be troubling it. But luckily, they are short-lived and can be removed from your Hisense TV using some basic troubleshooting methods.
Solutions: Clear Cache & Update Hisense TV
Clear Hisense TV Cache:
Clearing the cache on your Hisense TV is the best way to get rid of temporary issues. So, go to the Applications section and select the Clear Cache option on Settings. After this, your Hisense TV aspect ratio should return to normal as always.
Update Hisense TV:
In case cache deletion didn’t turn the tables in your favor, then it is time to update the Hisense TV. Outdated firmware is capable of causing these problems. So, navigate to Settings and check the firmware version of your Hisense TV.
If it is old and a new update is available, install it right away. You can then start using your Hisense TV normally without any discrepancy in the aspect ratio if only temporary issues exist.
Improper External Device Connection
This reason is applicable to users who are using external devices, like a streaming stick or DVD player, by connecting them to Hisense TV. If there is a loose connection between both these devices, then it won’t function well and bring up problems like Hisense TV’s black screen and disparity in aspect ratio.
Solution: Connect External Device to Hisense TV Properly
Turn to the backside of Hisense TV. See if the cords of the external device are connected firmly to the respective ports of the TV. If not, redo the connection properly. At the same time, check whether the cords are damage-free. If you notice any impairment, repair it or replace the cable with a new one. Suppose the TV connection is fine, restart the external device in an attempt to fix this aspect ratio problem.
Default Aspect Ratio of Content
Most of us fail to remember that each movie has its own aspect ratio. Because the aspect ratio is a powerful storytelling tool that contributes majorly to the uniqueness its creator wants to construct. Maybe the content you feel has a smaller or larger frame size is actually shot in that way. Likewise, users face the same problems with some TV channels. If this is the case, then you are wasting time if you don’t check this fact and try troubleshooting.
Solution: Checkout Other Content/Channel
Close the problematic video or channel first. Play some other content or channel and see whether this one is running properly without zoomed-in or contracted ratio. If yes, then you shall try fixing an aspect ratio that fits your required content from the picture settings. If nothing is suitable for this video/channel, then you have to manage watching it with the same ratio or skip it.
Software Issues on Hisense TV/Connected Device
If the above scenarios are not applicable to you, then the Hisense TV aspect settings have become problematic because of software errors. Here, the culprit could be either your Hisense TV or the connected streaming device. Otherwise, you might have updated the device recently and caught up with this aspect ratio problem. This means the installed software version is corrupted.
Solution: Factory Reset Hisense TV or Streaming Device
First, disconnect the streaming device linked to your Hisense TV and see if the TV aspect ratio is okay. If yes, connect it back and reset the streaming device. If not, select the Factory Reset Everything or Reset to Factory Default option on the Settings menu and reset your Hisense TV. Upon doing so, the problematic agents sticking to the Hisense TV firmware will be wiped out entirely, along with all the saved apps and calibration settings.
Now, your TV will be in a condition similar to a newly bought one. So, you should set up your Hisense TV from the beginning and tend to use it without an aspect ratio problem.
By any chance, resetting also didn’t help in fixing your issue, so you have no other option left other than the one mentioned in the next heading.
Hardware Problems
Now, it is evident that there is some sort of problem with the internal components responsible for the display aspects, either on your Hisense TV or streaming device. Though you can recognize any damage on the screen or unit at first glance, check it once again. Be it the physical damage is in the exterior or interior parts, you can’t fix it.
Solution: Repair the Hisense TV
Take your Hisense TV to a nearby service center that is authorized by the brand. Otherwise, contact Hisense TV customer support and report your issue. They’ll provide instructions to send the TV to their repair center or direct assistance to take it themselves. They will involve your TV in a thorough analysis and do whatever is necessary to rectify the issue. Before repair, they’ll inform you of the required remuneration. If you consent, they’ll proceed with the process. After repair, you can access your Hisense TV without picture problems.
Contact details of Hisense TV Customer Support:
- Email address: [email protected]
- Contact number: +1 (888) 935-8880
- Online contact form: www.hisense-usa.com/contact
How to Prevent Occurrence of Aspect Ratio Problem on Hisense TV
- Check the original aspect ratio of the content once.
- Prefer to keep the standard aspect ratio in your Hisense TV.
- Maintain your Hisense TV or streaming device cache-free with up-to-date firmware.
- Avoid situations of dropping or hitting the TV or streaming device to prevent the damage of internal display components causing aspect ratio problems.
FAQ
Yes, resetting picture settings might sometimes help resolve the aspect ratio problem on Hisense TV. To do so, select Settings → Picture → Picture Mode Settings → Reset Current Mode.
