Hisense TV Keeps Freezing: Troubleshooting Guide

It can be really frustrating when your Hisense TV keeps freezing while streaming your favorite content from Netflix or YouTube. It is a typical issue that arises if your Hisense TV faces any software bugs or when the internet is weak. Besides the primary causes, there are also other factors that affect the performance of your Hisense TV and lead to freeze.

Make use of this troubleshooting guide to learn the possible causes and respective fixes for the Hisense TV’s freezing issue.

Possible Causes for Hisense TV Keeps Freezing Issue

Here are the possible causes for your Hisense TV keeps freezing while playing your favorite video content or while accessing the internet.

• Weak Internet Connection
• Excessive App Cache
• Loose or Damaged Cables
• Hisense TV Overheating
• Outdated App or Firmware
• System Bugs and Glitches
• Hardware Issues
• Old Television

For the above causes, you can check out the troubleshooting methods that I’ve mentioned below chronologically to peek through the issue and resolve it within a few minutes.

Weak Internet Connection

If your Hisense TV keeps freezing while watching a video from YouTube or streaming your favorite shows on any streaming platform, the first thing you need to do is to check the internet. If the internet is poor or unstable, the specific video that has been playing on your Hisense TV might freeze.

Solution

To fix this, you need to connect your Hisense TV to a stable WiFi network. Sometimes, the network your Hisense TV is receiving might be weak. To check that out, perform a speed test by visiting speedtest.net on any of your devices connected to the same WiFi network as your Hisense TV. If the download speed is poor, you can restart your WiFi router and pair it again with your Hisense TV to get standard internet.

Instead of providing a wireless network, you can also switch to a wired network to get a large bandwidth and secure connection. For that, purchase an Ethernet cable from nearby shops or online retailers like Amazon. After that, connect your WiFi router and Hisense TV with the Ethernet cable. Then, configure the settings accordingly to establish a wired connection.

Finally, with standard internet, you can stream your desired content on your Hisense Smart TV without the freezing issue. Meanwhile, if you still face the error even after providing a standard internet, then move on to the next troubleshooting method.

Excessive App Cache

Cache files are temporary storage locations that stock the data of a particular application to load even faster while launching the app or surfing the web. However, the accumulation of cache will cause a freezing issue on your Hisense TV.

Solution

You must clear the cache on your Hisense TV at regular intervals to maintain the performance of the device. Moving on to the procedure, except for the Hisense Roku TV, all the other models have a dedicated option for clearing the cache. Just navigate the settings menu and select Clear Cache to fix the issue.

Meanwhile, for Hisense Roku TV, you can use the remote combinations to clear the device cache. Press the following buttons using your Roku remote:

Home button 5 times | Up button 1 time | Rewind button 2 times | Fast Forward button 2 times

After this, the cache will be removed, and you can use your Hisense Smart TV without any errors.

Loose or Damaged Cables

Power cables attached to your Hisense Smart TV provide the power supply needed to run the device. However, if there are any loose connections or if the cable is damaged, your Hisense TV may freeze in the middle.

Solution

Inspect the power cables and ensure they are connected properly to the wall socket. If you find any loose connections, unplug the power cable and connect again to the socket firmly.

On the other hand, you can check for any physical damage to the power cable. If there’s one, replace the power cord with a new one purchased from Amazon or other retailers.

Hisense TV Overheating

Like every other electronic device, the Hisense TV also needs proper ventilation to maintain the device at a constant temperature. If there is any dust blocking the ventilation area, your Hisense TV will overheat and cause a freezing issue.

Solution

As a remedy, you must clean your Hisense TV at regular intervals and keep it in a proper ventilation area to reduce the heat and get optimal performance.

Moreover, you must avoid placing devices that emit high electromagnetic radiation, like a microwave, near your Hisense TV.

Outdated App or Firmware

Hisense will regularly roll out firmware updates to fix bugs in the device and add new features. if you haven’t updated your Hisense TV for a long period, it might cause several errors in the software, and the device will keep freezing. Following this, an outdated app might also be one of the causes of this issue.

Solution

You need to update your Hisense Smart TV to its latest software version to eradicate the problem. Meanwhile, if you forget to update the firmware, then it’s better that you enable the Auto-update option on your Hisense TV. Once you enable this option, your TV will automatically download the available update when connected to the internet.

Also, if you use an outdated app for a long period, it will crash or freeze frequently. So, it is better you update the app on your Hisense TV for optimal streaming.

System Bugs and Glitches

Speaking of Hisense TV’s freezing issue, the temporary bugs and glitches in the device also play a major role. So, you need to remove this intruder from your Hisense TV for smooth performance.

Solution

To fix this issue, all you need to do is a simple restart on your Hisense TV. Some models have the default option for restarting the device, so select it from the settings menu to proceed with the restart. On the contrary, if you can’t find the option for restart, then do it manually using the TV’s Power button.

Locate the Power button on your Hisense TV and hold it for at least 10 seconds straight. Release the button once the TV’s screen goes off. This will restart the Hisense TV, eliminating the software bugs.

Old Television

In accordance with proper maintenance, a Hisense TV will last between 5 to 10 years. However, after receiving a specific amount of software updates and security patches, your Hisense TV’s performance will lag compared to the new models. This might also be one of the primary reasons your Hisense TV is freezing.

Solution

The only remedy is to purchase the latest model Hisense TV, replacing your older one. In recent times, Hisense unveiled a few models in its lineup, including Mini LEDs, OLED, and ULED models.

You can visit hisense-usa.com or Amazon and purchase your desired models based on pricing, features, and size.

FAQ