How to Fix Hisense TV Software Update Problems

Updating the software of Hisense TV is a timely and simple process that’ll give better accessibility over time by optimizing it. But, sometimes, you will have problems with the Hisense TV software update in various forms. Either your Hisense TV will not start to update or fails in between, even though you try repeatedly.

There are various reasons for the failure of the Hisense TV firmware update, such as internet errors, cache, etc. When you execute the correct troubleshooting practices, you can rectify them yourself.

Reasons for Hisense TV Software Update Problems

• Failure of Auto Update Option
• Slow/No Internet Supply
• VPN Connection
• Temporary Errors
• Issues in Hisense TV Memory/Cache
• Problems in Over-the-Air Update
• Software Errors

For the issues listed above, I have provided the proper solutions by demonstrating them in detail.

Failure of Auto Update Option

You might have turned on the Auto-update option for software updates on your Hisense TV and even received the notification for the latest update (if enabled). However, the automatic firmware upgrade option sometimes fails to deliver due to minor technical errors.

Solution

If your Hisense TV software is not updated despite the Auto-update option enabled, you can better update it manually. So, navigate to the Settings option and check whether an update is actually available. If yes, turn off the Auto-update option for now. Then, select Update Now/Install Update, whichever option is available for your model, and update your Hisense TV software.

Here, the Hisense Xumo TV model is an exception since it automatically updates its software when connected to stable internet and doesn’t actually have a software update option separately.

If you are not able to update your Hisense TV firmware manually, then there are some other problems. So, try the following troubleshooting methods.

Slow/No Internet Supply

Hisense TV software update problems occur primarily because of the internet connection you have given it. Nevertheless, stability is inevitable for the software update. If the internet is unstable or cut down, your Hisense TV will not update its firmware.

Solution

When you feel your Hisense TV software update is not initiated, is stuck in between, or takes too much time to complete, go to the Settings option. Reach the Network settings and see whether your Hisense TV is actually connected to the internet. If not, connect your Hisense TV to a WIFI network that is appropriate.

Suppose the Hisense TV is in connected status, connect your PC or mobile to the same network. Launch a browser and perform an internet speed test from a reliable website. If the internet speed is very weak and not sufficient to download Hisense TV software, restart your WIFI router and fix the temporary error that could have occurred.

When the internet speed hasn’t improved even after the router restart, verify whether the internet subscription plan is active. If it has expired, then the internet won’t be distributed to the Hisense TV, and thus, you can’t update the software. So, check that and recharge it if the plan is run out. Then, you can install the up-to-date software on your Hisense TV without any issues.

VPN Connection

Many users don’t even have an idea about noticing it when there is a Hisense TV software update. But, actually, if a VPN is connected to your Hisense TV, then you can’t perform a firmware upgrade.

Solution

You could have connected to any Virtual Private Network (VPN) for the purpose of accessing geo-restricted apps/content and IPTV streaming on your Hisense TV. Since it creates a duplicate location and IP address, the software update offered to your Hisense TV in your region becomes inaccessible for you. Moreover, some VPNs even cut down the network supply of Hisense TV if kept connected for a long time. So, check whether any VPN connection is established with the Hisense TV and disconnect it immediately to resume the software update.

Temporary Errors

Sometimes, external factors aren’t the reason why your Hisense TV won’t update. Some bugs or corrupted cache might have stimulated some miscues on your Hisense TV, and as a result, the software update is suppressed. So, you have to troubleshoot your Hisense TV to clear these things up.

Solution

To begin with, restart your Hisense TV using the Restart option in Settings or the Power button on its unit. You can also turn on your Hisense TV and turn it off to do so. Any short-lived bugs and corrupted cache files will be flushed out. Then, you can peacefully head to the Settings option and proceed to update your Hisense TV.

If the issue is not solved even after restart, you can soft reset your Hisense TV once by power cycling it. Remove the power cord of your Hisense TV from the power outlet to which it is connected. Keep it idle for 15 to 20 minutes. After that, connect it to the power outlet again and turn on the switch. Stubborn problematic agents existing on the TV will vanish upon this and bring it back to normal. So, you’ll probably be able to update your Hisense TV firmware after this.

Issues in Hisense TV Memory/Cache

Though cache data is essential for your TV accessibility, it will start causing various types of troubles if stored in excess amounts. The glut cache could be one of the major reasons why the Hisense TV software update progression fails in between. If not, then your Hisense TV does not have enough storage space to install the latest update file.

Solution

If rebooting and power cycling didn’t help, reach your TV’s Settings menu. Go to the Apps section and clear the cache data on your Hisense TV for all the apps.

Hisense Roku TV users can use the following remote shortcut for cache deletion: Home button 5 times → Up button 1 time → Rewind button 2 times → Fast forward button 2 times. After this, reboot the Hisense TV, and you can now carry out its software update.

In case your Hisense TV update does not commence after clearing the cache, then the TV storage should be full. The latest Hisense TV update file has to be downloaded before it is installed, and it requires quite a large amount of memory and data. So, check if there is sufficient space to accommodate the firmware update file from the Settings.

If not, then explore the TV File Manager and pick out the large files. Delete or transfer them to another device. Also, check the apps list and delete the apps on your Hisense TV that are not necessary or unused for a long time.

After creating the required space, you can easily perform the Hisense TV software update download.

Problems in Over-the-Air Update

If the above troubleshooting methods aren’t helpful in rectifying your Hisense TV software update problems, then the issue is with the over-the-air update function. As a remedy, you can better opt for the alternate method available.

Solution

Hisense TV software update is not limited to the built-in option. You can also do it using the USB drive.

What you have to do is go to Hisense’s Firmware download webpage on a PC and enter the serial number of your Hisense TV. The update file for your TV model will be fetched, and you have to download it. Then, copy it to the USB drive and rename the file as upgrade_loader.pkg.

Now, connect the USB drive to your Hisense TV and go to Settings. Select the System Update option in the Support section and choose Update/Upgrade from the USB option. Now, your TV will recognize the latest file on the USB drive and start firmware upgrading.

This method will work for sure on all the Hisense TVs that are in good condition. If this method fails, you should check out the forthcoming method.

Software Errors

If you are not able to update your Hisense TV using the USB drive, then it is sure that the TV is undergoing some serious issues and struggling with corrupted software. Thus, it is time to take some extreme actions to save it from permanent impairments.

Solution

You have to reset your Hisense TV to eradicate the malware and other type of software problems that have occurred. So, select the Factory Reset or Reset to Factory Default option on Settings. Hisense Android/Roku TV users can use the Reset button to get it done quickly. The location of the Reset button is in the backside center area or on any of the four sides of the unit.

After resetting, set up your Hisense TV, and you’ll be able to update software even on the setup screen itself. If you are still not able to do it, then the issue is out of your hands, and your DIY troubleshooting won’t work anymore.

So, contact the Hisense TV support service and report that your TV is not updating. They’ll send assistance to look into the problem and take necessary actions to rectify it. For a quick reach out, dial to +1 (888) 935-8880.

Tips for Preventing Hisense TV Update Problem

• Ensure that the internet connection is steady & rapid while updating Hisense TV.
• Avoid VPN connection during firmware updates.
• Clear the cache regularly and check the storage of your Hisense TV before updating
• Keep a USB drive handy as a backup during the update process.

Solutions for Issues Occur After Hisense TV Software Update

For example, users may have problems updating software, and they may face different sorts of issues after updating that heavily affect their TV accessibility.

In the table below, I have addressed such issues, pointed out the reasons for them, and provided their respective remedies. So, have a look at it too.

Type of Issue	Reasons	Solutions
Settings customization lost	1. A new option might be added to Settings 2. Unexpected error	Customize the Settings again according to your preference
Hisense TV keeps turning off & on	1. Energy saver mode/sleep timer on Hisense TV is active 2. Glitches	Turn off the energy saver/sleep timer. Otherwise, reset the TV to factory defaults
Horizontal or vertical lines on Hisense TV screen	1. Error in the software introduced	Contact the Hisense support team and report it so that they can release a new update by rectifying the bug.
TV not working with any external device	1. Bugs in the latest update file 2. Input altered because of update 3. Outdated firmware on the external device	Try changing the input on your Hisense TV and updating the external device’s software. If it didn’t work out, reset the TV and set it up again.
TV not working after update	1. Installed software was corrupted 2. Presence of miscellaneous files 3. Hardware issues	Reset the TV & reinstall the software again. If the Hisense TV is completely blacked out, contact the support service or take it to a service center for repair.

FAQ