We all know Hisense is a sought-after TV brand, gaining new customers and dealers daily. This demand has awakened many fraudsters keen on filling their pockets by selling fake Hisense TVs. Many people get deceived daily as these counterfeit Hisense TVs are tough to recognize. So, we have put down the ways to know whether your Hisense TV is original in this article, which I learned from my experience. So, be smart enough to go through it completely and save your money.
Identify A Duplicate Hisense TV With a Glance
You can recognize a fake Hisense TV within a few minutes by carefully observing its unit and package. The minute discrepancies from the original Hisense TV set will give it an odd look and help identify it. Below, I have mentioned those aspects you have to decode to know whether the particular Hisense TV is original or not.
Brand Logo & Font
- Hisense TVs will have their brand name engraved in the unit and package in the Hisense Sans Alfabet font, as shown in the picture below. Most importantly, the brand name is always printed in the bottom center of the TV unit. If the brand name is in some other font style or is located in some other place on the TV, it is not original.
- Moreover, if you notice a spelling mistake in the Hisense brand name, your fake TV identification process is done right there.
- Likewise, Hisense TV certifications, like CE, Energy Star, UBL, etc., are mentioned in the package box. If you don’t see such authorizations, ignore the TV set.
Operating System
- When you feel slightly suspicious about the Hisense TV shown, explore its interface thoroughly. Hisense has six TV OS models: VIDAA, Xumo, Android, Google, Fire, and Roku. The TV you are checking should have the interface of any of the operating systems mentioned. You can refer to each OS’s interface on the internet.
- Go a step further and check if the respective app store of the OS is available on this Hisense TV and whether it matches the details mentioned in the package. If there is a discrepancy, get away from this fake Hisense TV.
Physical Features
The bogus TV sets can’t replicate the standout physical features of original Hisense TVs. It starts from the quality of the package to the appearance of the TV.
- The package of fake Hisense TVs will look flashy, with lots of designs and images. This is a coverup strategy that attracts customers without awareness. The original Hisense TV package will have a subtle design with only the necessary images and details printed. So, keep this in mind.
- Regarding the appearance part, the original Hisense TV has a robust screen and unit quality. Touch and feel the quality of the finishing and even the paint. You can definitely capture the fake Hisense TV in this test because of the poor build, uniformity, and inaccuracy of color.
- Some of the fake Hisense TVs will differ with the number of ports the original TV set offers. To verify this, go to the purchase link for the particular model of Hisense TV you are now analyzing, whether original or fake, on a genuine online shopping platform. In its images, you can see its side view with the actual connection ports. Suppose this TV lacks certain ports or has some in excess, you have identified the fake Hisense TV.
- Interestingly, some of the fraudsters even print the names of the TV ports with typographic errors and get hooked easily since such mistakes will never occur on an original Hisense TV set.
Price
- Copy Hisense TVs are available at a much lower price than the originals. That’s their sole motto for sales. After enquiring about the rate of the Hisense TV shown to you, go to Hisense’s official website and check whether the exact model’s price matches or doesn’t have a major difference.
- Suppose the price difference is huge, and they give you multiple offers, there is an attempt to deceive you.
Damages
- This scenario is rare, but chances are there. Original Hisense TVs will be in perfect condition without any damage. If something happens while transporting, the dealer will look upon it and change that particular piece.
- When you notice any damage on the TV screen or unit and are asked to adjust it, you should know it is not an original Hisense TV. No genuine dealer selling the original Hisense TV will ask you to do so or display an impaired TV set.
Accessories
- Another eye-catching trick fraudsters use to sell their fake Hisense TV is offering various complementary accessories. Genuine Hisense TV is offered with only a remote control, power cable & TV stand. If something extra is given, it can be the dealer’s compliment. It is suspicious that it comes with the package.
- Likewise, you should check if the accessories are original, especially the remote control, with reference to online sources. Most fake Hisense TVs will have a universal remote or Hisense TV replacement remote. So, keep an eye on that.
Ask for Documents
- A very simple way to finish the deal in a quick time is by demanding the documents for the Hisense TV you are looking at.
- Counterfeit Hisense TVs offer a user manual but not a warranty card. You’ll be given only a short warranty for about 3-6 months, which is just written in the bill. However, an original Hisense TV’s limited warranty time is 1 to 4 years. You can even extend it further.
- If your dealer does not mention this warranty for your Hisense TV, move out.
More Ways to Verify the Hisense TV Is Original
If you have already bought a Hisense TV and you suddenly doubt whether it’s original or not, then the following steps will clear your doubts.
Analyze the TV Functionality
- Set up your Hisense TV using the on-screen instructions and get to the home page. Hover over all the options and in-built apps and notice the refresh rate and navigation speed. If you notice a lag, your doubt might be true 50/50.
- Open the app store of your respective Hisense TV model. Try to log in with the OS account and download apps. A fake Hisense TV doesn’t offer this function, and you can easily identify it in this step.
- You can also play any video or audio. An obvious second-rate picture/audio quality is an indication of a counterfeit Hisense TV, as a brand-new original Hisense TV’s quality is always top-notch.
Try to Register Hisense TV
You can register a TV that is an original make of Hisense brand on the official website. You can do it to check its genuineness.
For this, you need the serial number of your Hisense TV. You can locate it in the package box, user manual, or in the sticker pasted on the backside of your TV. After noting it down, follow the below steps.
- Launch a browser and head to Hisense’s product registration website [www.hisense-usa.com/support/register].
- Fill out the form that appears and select Register. If the registration is done, you can get to know it is an original Hisense TV.
- In case it fails, you can get in touch with the Hisense TV support team [phone number: +1 (888) 935-8880] and request them to do the registration for you as a last try.
- If your Hisense TV is not getting registered, you are cheated by being given a fake one.
If you have confirmed that your Hisense TV is not original, immediately go to the dealer from whom you bought it. Talk to them and demand your money back by returning it. If they refuse, inform them that you’ll take legal action and do it if they still don’t soot. Keep the bill the dealer provided after purchasing before this process.
FAQ
Purchase Hisense TV only from Hisense authorized stores and reliable shopping platforms. Buy the TV only if it has all the documents properly attached. Users planning to get a pre-owned Hisense TV should test it thoroughly and ask for a warranty card and the invoice.
You might consider buying a fake Hisense TV for its low cost and similarity with the original. But, these counterfeit TV sets will last only a month or so. Its sound & display quality will be horrible. You can’t access some important features like downloading apps and AirPlay after a few days. Moreover, it can even blast and cause harm because of its substandard build.
You can report to the Hisense support service if it is an authorized dealer of Hisense. You can complain about the third-party seller to legal authorities to take action for selling fake Hisense TVs.
