How to Recover Hisense TV Stuck on Logo

All Hisense TV models display their brand logo every time you turn them on. On some rare occasions, your Hisense TV will get stuck on the logo and won’t proceed beyond that. If this ever happens to you, press & hold the TV Power button for 5 to 10 seconds. Your Hisense TV will reboot and resume normal functioning.

If it fails, unplug your Hisense TV cord from the power outlet. After 10 to 15 minutes, make the connections back and turn it on again. It will turn on normally without getting stuck on the logo screen.

Though you have recovered your Hisense TV from being stuck on the logo for the time being, you should analyze why the issue occurred. That’ll help you prevent the problem from happening again or predict any major forthcoming issue.

Below, we have listed all the possible factors that could have caused your Hisense Smart TV to be stuck on the logo and the required actions that will eliminate them.

Hisense TV Stuck on Logo – Reasons & Preventions

• Glut Cache Data
• Corrupted Apps
• Heat Issues
• Damages on TV Cable
• Unstable Power Supply
• TV Storage Overload
• Outdated TV Firmware
• TV Hardware Impairments

Glut Cache Data

One possible cause of a Hisense TV getting stuck on the logo while turning on could be cached data. It is accepted that cache files assist you in accessing the apps and settings on your TV by storing the necessary usage information. However, if it is stored in excess numbers, it will cause such problems.

Solution

After restarting or power cycling your Hisense TV, go to its Settings. Go to the respective options and clear the cache of your Hisense TV for all the apps. For Hisense Roku TV, pick up its remote and press the Home button 5 times → Up button 1 time → Rewind button 2 times → Fast forward button 2 times to clear cache files.

With the unwanted cache files flushed out, your Hisense Smart TV won’t experience the issue again.

Corrupted Apps

Sometimes, third-party apps installed on Hisense TV by sideloading will also cause it to get stuck on the logo screen. The reason is their source files are obtained from unknown sources most of the time, and we can’t be sure they are completely reliable all the time.

Solution

Go through your Hisense TV’s Apps section. Check the newly installed apps and try to remember whether you have this issue after installing a particular app. If so, delete the app from your Hisense TV immediately.

If it is very much essential, you can obtain the source file from a reliable source and get the app installed on your Hisense TV by sideloading.

If the problem of Hisense TV stuck on the logo screen continues, the issue might have occurred because of a corrupted sideloaded app. That’s why it is always recommended not to sideload and install third-party apps on your Hisense TV. Thus, you can better delete all the sideloaded apps and stick with only the natively compatible ones.

Heat Issues

This is a factor most users fail to notice. Hisense TVs get exhausted and heated up when they run nonstop for so long hours. At such times, if your Hisense TV is turned on without giving it ample resting time, then it will stay on the logo screen without moving forward to the Home screen.

Solution

Touch the backside of your Hisense TV unit. If you feel the heat, then a heating issue has occurred. Turn off your TV immediately and rest it. You can also undo the connections and cool it down. After an hour or two, you can try to access it later, and it will function well without freezing on the logo screen.

Damages on TV Cable

Sometimes, after turning on the Hisense TV, the logo will come and disapper suddenly. Once this occurs, you can judge that there is a loose connection to your TV. Otherwise, your TV cord has insulation damage, breakage, or internal impairments like core rupture.

Solution

Check whether your TV cord fits well with your power outlet to avoid loose contact. If not, change to another power outlet or try using a suitable extension box to power your TV using the socket. Likewise, regularly inspect your TV wires. Make sure the cable is not bent and kept in a ventilated place without contact with heator water to avoid damage.

If you find any damage to the TV cord, you have to replace or repair it immediately. Suppose you continue to use your Hisense TV with a damaged cord, then it will result in permanent damage or even put your life at risk by emitting shock.

So, get assistance from an authorized service person to repair your Hisense TV power cord. It is better to replace it with a new one so that your Hisense TV doesn’t get stuck on the logo.

Unstable Power Supply

You should keep in mind that the required power supply is essential for your Hisense TV to work smoothly. If there is any discrepancy in that, then you will have problems like getting jammed in the logo screen, unexpected turn-off, and flashing red light on Hisense TV.

Solution

Generally, Hisense Smart TVs need a 125 – 210 W power supply to function. You should ensure it is receiving a constant power supply without restraint. You have to be careful that the supply does not go up or fall short. Either of these occurrences will severely harm the internal components of your Hisense TV. So, call an electrician and confirm the power supply is consistent. If your home’s power supply is improper, fix it with the necessary practices. Until it is done, don’t use your Hisense TV.

Sometimes, the problem might be with the power outlet you have connected your TV to. If so, repair it or move your TV to another location.

TV Storage Overload

This is something that usually doesn’t hit the mind of most Hisense TV users. Many of you have lots of apps installed or media files on your Hisense TV, most of which you don’t use regularly. Such unwanted apps/files store a lot of space and will slow down your TV. If the storage dumping continues, then issues like your Hisense TV stuck in the logo or while accessing happen.

Solution

Go through your Hisense TV’s app library whenever you are free. If you notice some unwanted applications, delete those apps on your Hisense TV. Do the same for the media files you have saved on the TV.

Outdated TV Firmware

If the software of your Hisense TV is corrupted or error-prone, many malfunctions will occur, one of which is your Hisense TV getting stuck.

Solution

You are always advised to check for updates regularly and upgrade your Hisense TV firmware to avoid such systematic problems. You don’t have to concentrate much if you have a Hisense Xumo TV or Hisense Roku TV, as these TVs automatically update their software when connected to the internet.

If the latest software is already running, yet the screen keeps stuck on the logo, try resetting your Hisense TV. This will eradicate any miscellaneous agents, problematic bugs, or even malware. After setting up your Hisense TV from the start, you can expect it to perform like a brand new one without any tethering or hang.

TV Hardware Impairments

If you are not able to stop your Hisense TV from getting jammed on the logo screen by power cycling in the first step, then you can’t follow any preventive measures that follow, which I have elaborated on in the previous steps. This means there is an impairment in your Hisense TV’s component, mostly on the internal board. So, this problem should be taken to the notice of someone who has expertise in hardware repair.

Solution

Before coming to a judgment, locate the Reset button/Pinhole of your Hisense TV (if it is an Android/Roku OS model) and hold it as a try to see if the TV changes from the logo screen and becomes normal.

If the attempt fails, immediately reach out the Hisense TV customer support via call [+1 (888) 935-8880] or mail [[email protected]] to report your issue. They will send the respective authorities to take it for repair. If there’s a Hisense-authorized showroom available near your place, you can also reach out to them.

If you are lucky and the damage is minor, the repair cost will be low. Or, if eligible, you can claim the warranty for your Hisense TV and get it repaired for a low cost/free if the damage falls within the norms.

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