How to Fix No Sound Issue on Hisense TV

Are you a music lover who regularly listens to music streaming platforms like Spotify on Hisense TV or has bought a new Hisense TV to enjoy high-volume action-packed movies? Then, you should be aware of the Hisense TV no sound issue. You might notice your Hisense TV fails to deliver sound sometimes, and the reason could be glitches, software problems, or hardware damage.

By taking the right troubleshooting measures, you can rectify audio-related issues on your Hisense TV and restore its normalcy.

Reasons Why Your Hisense TV Has No Sound

• TV in Zero Volume/Mute Mode
• Momentary Errors on TV/Content
• Issues in Content Audio/Format
• Damage on Hisense TV Speaker
• Incorrect TV Audio Settings
• Problems in Audio Output
• Damaged HDMI Cable/Port
• Problematic TV Firmware
• Internal Hardware Impairments on TV

All these factors are elaborated in the following headings, and their respective fixes are also attached.

TV in Zero Volume/Mute Mode

If you don’t hear sound on your Hisense TV while watching something, then its volume is most probably set to zero, or the mute mode is activated.

Solution

Take your remote control and press the Mute button once. If your Hisense TV’s sound is muted before, it will be disabled, and you’ll get your TV sound back. You can also press the Volume Up (+) button on the remote or the Hisense TV unit button to increase Hisense TV volume or exit from mute.

If the volume is high but still there is no sound on your Hisense TV, try the next troubleshooting method.

Momentary Errors on TV/Content

Sometimes some temporary issues could have occurred due to which your Hisense TV is sound is out of sync or not producing any sound. The same might also happen for the content you are watching on the streaming app or channel.

Solution

The first thing you have to do in this scenario is restart your Hisense TV. Upon rebooting, your TV will refresh and revive from the temporary unexplainable error that has occurred.

If restarting doesn’t work out, turn off your Hisense TV and plug out its cord from the outlet. Keep it still for 15 minutes and redo the connection. This practice will eradicate the corrupted and short-lived bugs and cache accumulated. After this, anything you watch on your Hisense TV will play with sound.

You have to clear the cache on your Hisense TV to eliminate glut cache if restarting and power cycling fails.

If Hisense TV has no sound on Netflix, YouTube, or any particular app, exit the app and relaunch it after a while. When you experience no sound issue while watching a live channel, change to another channel and see if it is having sound. If yes, watch some other channels until the channel operator fixes this one.

Issues in Content Audio/Format

Hisense TV actually doesn’t supported some audio formats. Also, the soundtrack of some video/audio will get corrupted while downloading or transferring. You can never listen to the sound of such files on Hisense TV.

Solution

The VLC app on Hisense TV is the best media player that’ll help play corrupted audio formats or the ones not supported by the native player. Otherwise, download the audio track separately for the movie or series you are watching into the player in a support format.

Damage on Hisense TV Speaker

The speaker condition of your TV should be good if you want a good audio listening experience on it. If the Hisense TV emits no sound but the picture is running, then its speakers are impaired.

Solution

Get close to your Hisense TV and inspect its speakers. If any paper, spongy object or similar thing is blocking the speaker ports, remove them and clean the speakers completely.

Also, check if there is any crack, injury or melting on your TV speaker. Such damages are the main reasons if your Hisense TV sound quality is poor, noisy, buzzing or crackling. If you find out anything like that, take it to the nearby electronics repair store and show it to the professional service person. They’ll repair your Hisense TV speakers or replace it if necessary.

Incorrect TV Audio Settings

If the TV speakers are fine, then no sound is coming out from your Hisense TV because you have made the wrong settings selection or the current sound mode is having some issues.

Solution

Go to your Hisense TV Sound Settings option. See in what mode it is set currently and switch to another Sound mode. For example, if your Hisense TV is in Standard mode, change from it and select Theatre, Music, Late Night, Sports or whichever alternative available according to your Hisense TV model.

If your Hisense TV starts producing sound in the new mode, then there is some trouble with the previous mode. You can reboot your TV or reset sound settings to default as a try to fix it.

If your Hisense TV sound didn’t improve in any audio mode, then you have check the audio output configuration of your Hisense TV and set it right.

1. Go to the Settings option and go to Sound settings.

2. Choose the Digital Output option and select PCM (Pulse Code Modulation).

The navigation might be different for each Hisense TV model, but this option is what you have to select. If the other aspects of your Hisense TV are fine, this troubleshooting method will surely rectify your Hisense TV’s no-sound issue.

Problems in Audio Output

Any discrepancies in Hisense TV audio output will also cause you to experience no sound issues. If you have connected a soundbar to your Hisense TV or home theatre to listen to audio, you could’ve selected the wrong audio output. Otherwise, any other audio device could have connected to your TV unexpectedly. In the worst case, your home theatre/speaker setup might not be working.

Solution

Head to the Audio Output option on your Hisense TV’s Settings menu and make sure the correct audio output source is selected according to the connected soundbar/speaker. If not, do the appropriate selection.

Sometimes, if the Bluetooth option is ON, there are chances that the nearby Bluetooth devices such as speakers or AirPods to connect with your Hisense TV. As a result, you will not have sound coming from the intended audio device. So, go to the Bluetooth settings and check if the connection is made with the right device. Turn OFF the Bluetooth settings if unnecessary to prevent such interferences.

If the above scenarios don’t match your Hisense TV, then check for problems or damages on your home theatre setup or soundbar. If anything is not right, connect an alternate audio device available, or better, stick with your Hisense TV’s original audio capacity until you repair the former.

Damaged HDMI Cable/Port

Your TV’s HDMI ports, audio cables & ports are something that require your attention whenever you have the Hisense TV no sound issue especially with the video running good. If any of them are damaged, you have to respond properly to enjoy listening to the audio on your Hisense TV like before.

Solution

Turn off your Hisense TV and connect the HDMI cable and audio cable firmly without making way for loose connection. Carefully analyse the cables and the ports and check if there is a breakage or bending. If the cable is injured, replace it with a new one. If the HDMI cable is impaired, change to 4K HDMI ARC cable.

Suppose the HDMI/audio cable port is the culprit, then you have to seek a professional’s help to fix its damages.

Problematic TV Firmware

If you have not been able to find a remedy for your Hisense Smart TV no sound issue till now, then you have to troubleshoot the firmware since it is probably the factor that has made you end up in this unfortunate circumstance.

Solution

Reach your Hisense TV’s Settings menu and check whether the firmware version is up-to-date. Mostly it won’t be so. So, update your Hisense TV. Once getting the new software installed, your Hisense TV will become free from issues-causing agents. Now, can test playing anything and can be able to make your Hisense TV produce sound without any muffling.

In case the firmware is already updated, then you have no other option left than resetting your Hisense TV as the last troubleshooting to try yourself. The reason is your Hisense TV firmware is heavily corrupted, and it won’t last until you set up your Hisense TV after resetting.

If the trouble still prevails, then move on to the next troubleshooting measure.

Internal Hardware Impairments on TV

Once you have come to this section, then it is sure the internal parts responsible for sound emmision of your Hisense TV are not at their best. You have nothing to deal with this and someone who has an expertise in this should lay their hands over here.

Solution

Contact the support team of Hisense TV through any of the available means. It is better to ring up to them through phonecall (+1 (888) 935-8880) for an immediate reach out. Explain your issue to them clearly and what are all you’ve tried through till now. They’ll send assistance to fix your TV right at your place or take to their place for examination. They’ll do the needful and bring your Hisense TV back to normal.

If a Hisense authorized service center is available near, you can take your TV there by yourself. You can claim warranty for your Hisense TV and get the hardware/speaker repair for free if eligible.

Ways to Avoid Sound Issues on Hisense TV

• Check your TV volume level first before jumping into troubleshooting and save some time
• Clean your Hisense TV speakers and maintain the cables and ports without damage
• Always set the right audio settings and verify it if some issue occurs before coming to a conclusion
• Regularly clear cache and update the software of your TV
• Never hit or drop your Hisense and seriously impact the minute audio transmission parts

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