It is not necessary to mention how essential connecting Hisense TV to WIFI is. If Hisense TV is not connecting to WIFI, you can’t update firmware, download & update apps, or stream online content. This issue occurs due to various reasons like weak internet, momentary problems on the TV & router errors. However, most of them can be resolved using simple solutions mentioned in this guide.
Why Is Hisense TV Not Connecting to WIFI?
- Entering the wrong WIFI password
- Weak internet strength
- Exceeded WIFI’s device limit
- Distance & interference
- Temporary errors in Hisense TV
- Suspended internet connection
- Wrong WIFI settings
- Problems in wireless connection
- Issues in the WIFI router
- Corrupted TV software
- Damaged TV WIFI module
You can analyze these factors in detail and get to know the required fixes for each of them in the upcoming headings.
Entering the Wrong WIFI Password
If you are trying to connect your Hisense TV to a password-protected network, you may have entered the password incorrectly or changed its case since you are using a remote control for typing. Sometimes, you may enter a completely wrong password or the old one that you have in your mind. This is the predominant reason Hisense TV fails to connect with a WIFI network in most scenarios.
Solution
Keep a note of your WIFI network’s password to avoid typing an old or wrong password. While typing the password, notice and carefully do the upper & lowercase changes of the alphabet because even a small mistake will restrict your Hisense TV from connecting with the WIFI network.
You can also better enable the password reveal icon (eye icon) in the typing field while entering the WIFI password. This will help you identify any typographic error immediately and change it. To simplify this task, connect the remote app of your Hisense TV and easily type the WIFI password from your mobile instead of the TV’s on-screen keyboard.
Weak Internet Strength
An optimal internet speed is necessary not only for streaming apps and browsing the internet on Hisense TV but also for connecting to WIFI. If your WIFI connection’s signal strength is not up to the mark, then your Hisense can’t link with it.
Solution
Once you notice your Hisense Smart TV is not connecting to WIFI, take out your mobile phone and connect it to the network you want to link your TV with. Then, launch a web browser and head to the following website to check the internet speed: fast.com. If your WIFI speed is too low or NIL, restart your router once. You have to do the same if the WIFI network is not even connecting with your mobile, too.
After a restart, the WIFI network will be free from any short-lived errors and will work fine.
Exceeded WIFI’s Device Limit
In some cases, you might have specified the number of devices that your WIFI can connect with. If your network has reached this limit, then your Hisense TV WIFI setup will surely fail when you try.
Solution
First, get to know the device limit of your WIFI network and check which devices are linked to it. If you find any unwanted device in the connected status, disconnect it immediately. Now, you can connect your Hisense TV to the WIFI network, and it will turn out successfully.
Sometimes, your network’s MAC address filtration settings will be ON. This will restrict the network only to selected devices and won’t allow any new device to connect with it. If such is the case on your WIFI network, then you have to disable MAC filtration to set it up with your Hisense TV. So,
- Locate your Hisense TV’s IP address and search it on a browser. You will then land on the router admin page.
- Select Expert/Advanced Settings and explore the available options to find MAC filtering.
- Change the status or select its toggle to OFF. Now, you can connect your Hisense TV to this particular WIFI network without hassle after a while.
Distance & Interference
These are some of the important factors to be looked upon when the Hisense TV WIFI connection issue occurs, but most users fail, unfortunately. Your Hisense TV can’t receive signals if the router is placed too far from it so the initial connection won’t happen. Hindrance from other devices or objects will also result in the same.
Solution
Your WIFI router should be placed within 5 to 9 feet of the Hisense TV to get the required signal strength and establish a connection. If your router is in another room where your TV is not, bring it nearer and make the connection. This will definitely help your Hisense TV connect with the WIFI.
Importantly, heavy objects should not be present between the router and the TV because it will obstruct the signal transmission. Moreover, signals from devices, such as generators, microwave ovens, and wireless toys, will interfere with that of the router. As a result, your Hisense TV can’t locate the WIFI network. So, always keep such things away from the location of your router and Hisense Smart TV.
Temporary Errors in Hisense TV
You should also pay attention to your Hisense TV if it is not connecting to a network. Because, the cache data and temporary bugs on the TV will make it malfunction for a while. So, troubleshooting the TV will help you get rid of the issue.
Solution
If you are trying to connect to WIFI for so long in vain, restart your Hisense TV once. This will most probably eradicate anything restricting your TV from getting online. You can also undo & redo the connection and power cycle the TV once to clear up all problematic bugs present in it.
If your Hisense TV is connecting to WIFI but gets disconnected often after a while, it means excess cache storage is troubling the device. So, delete the cache on your Hisense TV to avoid this.
One unpopular fact is that the date & time of your Hisense TV should be correct when connecting it to WIFI. If the date and time are inaccurate, your Hisense TV’s IP address will expire, which will be a great barrier to the WIFI setup. Therefore, look into it and modify it at once if there is any discrepancy.
The following table shows how to change the date and time on different Hisense TV models.
| TV Model | Method to Alter Date & Time |
|---|---|
| Hisense VIDAA TV | Settings → System → Date/Time option → Enable Auto Synchronisation (or) enter manually → click Confirm |
| Hisense Android/Google TV | Settings → Device Preferences/System → Date & time → turn on Automatic date & time (or) change it manually |
| Hisense Fire TV | Settings → Preferences → Time Zone option → pick your Region → Done |
| Hisense Roku TV | Settings → System → Time → Set automatically (or) Set manually → select Time zone/enter the time → finish |
| Hisense Xumo TV | Go to Settings and change the Time zone & region |
Suspended Internet Connection
There is a chance that you are unable to connect your Hisense TV to WIFI because your internet subscription has expired or the service is currently down. If this is the case, trying any troubleshooting method will not yield a favorable outcome.
Solution
Check whether your internet subscription is active right now. If it has expired, recharge immediately to restore the internet supply to your router and link your Hisense TV with the network. Always keep track of your internet subscription and renew it on time so that it won’t expire without your knowledge and land you in such circumstances.
If the internet plan is active, then the problem is actually on the service’s side. So, contact your Internet Service Provider (ISP) and report your issue. They’ll look into it and take the necessary actions to bring the network back to normal status. Otherwise, they’ll offer guidance or assistance to rectify the connection problem.
Wrong WIFI settings
Some options on the Network Settings of your Hisense TV should be selected exactly, for a proper connection of WIFI and internet distribution. One of such important aspects is the DNS settings. If it is not set right, you can expect WIFI connection failure on Hisense TV.
Solution
All you have to do is change the DNS Settings on your Hisense TV from Manual/Auto to DHCP. The option navigation for doing this will slightly differ for each OS version of Hisense TV. Below, I have given common steps to locate DNS that apply to all the models.
- Launch the Settings menu and select Network.
- Choose Network Configuration → Advanced Settings and select Advanced settings → IP Settings.
- Now, change the Manual mode to DHCP and restart your Hisense TV to rectify the WIFI connection problem.
Problems in Wireless Connection
If you are having a 5 GHz WIFI connection, then your old model Hisense TV won’t connect with this network since it supports only up to 2.4 GHz frequency. Otherwise, your WIFI router might be struggling to connect with your Hisense TV wirelessly.
Solution
Go to the Network Status page of your Hisense TV and check if the frequency range is 5 GHz. If so, set it to 2.4 GHz. You can also try the vice versa and see if your Hisense TV can connect to WIFI now.
If nothing works, then you have to rectify the network issue by resetting Network settings on Hisense TV. To do so, select the Reset network settings option on the network connection page of your respective Hisense TV model. When you do it, the WIFI settings will be restored to its default settings and the wireless connection might get revived.
Otherwise, take an ethernet cable and connect it to your WIFI router. Connect the other end to the ethernet cable port of your Hisense TV and establish a wired connection. Since it is a strong mode of internet setup, your TV will receive the internet supply most of the time.
Issues in the WIFI Router
If nothing has helped you get your heads out of the Hisense TV not connecting to the WIFI issue so far, then there is a high chance that your WIFI router is not in good working condition.
Solution
Contact your Internet Service Provider for help. Rant out what you’ve been experiencing so far and book an appointment with the service person. They’ll insepct to analyze your WIFI router thoroughly and find out what the problem is. If a service is required, they’ll take the router with them and bring back once it is repaired.
Until then, connect to an alternate network on your Hisense TV and proceed to access it.
Suppose your WIFI router is fine or your TV is not linking to any alternate network, jump to the upcoming fixes.
Corrupted TV software
If you are done troubleshooting your router and unable to fix the WIFI connection issue of your Hisense TV, then the TV software will probably have some serious problems. You can set up a WIFI connection successfully only if you sort out software errors in your Hisense TV.
Solution
Go to the Settings option and take the extreme step of factory resetting your Hisense TV. Because your TV might be clogged with corrupted software and filled with lots of miscellaneous bugs & cache. Resetting will wipe out all of these and restore your TV to its original state. Later, you can set up your Hisense TV and carry out a WIFI connection without trouble.
Damaged TV WIFI Module
If there is a damage in the minute parts, the respective part’s function on the TV is affected. In the scenario of WIFI connection problem, your Hisense TV’s WIFI module is probably injured.
Solution
You should not handle any hardware impairments on your Hisense TV by yourself. So, reach out to the nearby Hissense authorized service center or Hisense TV customer service directly. They’ll ask you to send your TV for observation or take it themselves. If any damage is found on the WIFI module, they’ll repair or replace it. You can even claim a warranty for your Hisense TV and get this service free if it satisfies the norms.
The contact details of the Hisense TV support service are given below.
- Phonecall – +1 (888) 935-8880
- Email – [email protected]
- Contact form – hisense-usa.com/contact
Practices to Prevent WIFI Connection Issues on Hisense TV
- Pay attention while entering the WIFI password
- Connect WIFI only to the necessary devices to prevent device limit problems while linking with Hisense TV
- Always place the WIFI router & Hisense TV close to each other
- Avoid placing too many electronics and large objects between the TV and the router
- Monitor internet subscription regularly and select the appropriate options on Network settings
- Update your Hisense TV often and keep it cache-free
- Don’t hurt your TV unit by dropping or hitting it at any circumstance
FAQ
Of course, you can. But you need the internet for most of its functions unless you have an antenna set up for your Hisense TV.
Yes, you can also provide internet access to your TV using a smartphone hotspot.
